Presales Operations Lead

At Cognitus an IBM Company, SAP Gold Partner and one of the world's leading SAP Systems Integrator. We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay ahead of the competition. We ensure a bright future for Cognitus and its devoted team by employing adept individuals and fostering their professional and personal growth.

Cognitus seeks Presales Operations Lead to join our team in Aguadilla, Puerto Rico.

We are seeking driven professionals with 3-6 years of experience in Presales. As a Presales Operations Lead at Cognitus, you will play a vital role in supporting our presales team in delivering high-quality demonstrations and presentations to prospective clients. You will be responsible for coordinating various aspects of the presales process, ensuring smooth communication and collaboration between different teams and stakeholders, and ensuring the value proposition of SAP solutions is clearly demonstrated.

Roles & Responsibilities

·      Presales Support: Assist in preparing and delivering product demonstrations, presentations, and proposals to potential clients.

·      Coordination: Coordinate schedules, resources, and logistics for presales activities, including demos, workshops, and meetings.

·      Resource & Capacity Planning: Maintain visibility into presales team bandwidth, optimize resource allocation, and proactively resolve scheduling conflicts.

·      Documentation: Maintain accurate and up-to-date documentation related to presales activities, such as project plans, action items, and proof of service according to SAP’s Cloud Choice flex Model.

·      Performance Tracking & Reporting: Maintain and track key presales KPIs, including resource utilization, win/loss ratio, and other relevant metrics. Provide insights and reports to support continuous improvement in presales strategy.

·      Communication: Facilitate communication between the presales team, sales team, technical team, partners, and clients to ensure alignment and transparency.

·      Client Engagement: Understand client needs and provide relevant information and support during the presales process.

·      Continuous Learning: Stay updated on SAP innovations, industry trends, and product updates to support presales activities effectively.

·      Administrative Support: Provide administrative assistance to the presales team, including ensuring access to required systems, updating and maintaining document libraries for each opportunity, and facilitating collaboration among the assigned team.

Required Skills

·      Prior experience in a sales/presales support role or similar position is preferred.

·      Knowledge of ERP or SAP products and solutions is a plus.

·      Strong organizational and coordination skills with high attention to detail.

·      Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.

·      Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. Prior experience in a startup environment is a plus.

·      Proficiency in Microsoft Office Suite and collaboration tools.

·      Familiarity with general business operations (sales, finance, supply chain, etc.) is preferred.

·      Strong testing capabilities

·      Ability to prepare documentation, process flows, and test scripts.

·      Clear communication and teamwork abilities.

·      Attention to detail and willingness to learn SAP S/4HANA innovations.

Education:

·      Bachelor’s degree in Operations Management, Marketing, Business Administration, Information Systems, or related field.

·      Bilingual

Additional skills:

·      Eager to learn new skills to become a better team member and professional.

·      Good teamwork skills and work ethics

Travel:

Willingness to travel as needed to client sites, company offices, or project locations support delivery and stakeholder engagement.

Work Location:

Aguadilla, PR

(Remote work based on approval)

Eligibility:

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

About Cognitus

Cognitus is dedicated to the highest quality of sustainable products and services to empower our customers to control business success. Our passion and commitment to innovate and improve drives our sense of company pride and spirit. Our Global Delivery & Support Center (GDSC) is based in Dallas, TX.

Cognitus Consulting LLC. (An IBM Company)  & Cognitus Digital LLC (An IBM Company) & (the “Company”) is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities for qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Cognitus is an IBM subsidiary that has been acquired by IBM and is currently being integrated into the IBM organization. During this integration phase, IBM will handle the entire recruitment process and act as the hiring entity. By proceeding with this application, you understand that your personal information will be shared between IBM and Cognitus for the purposes of managing your recruitment process, wherever these entities are located. More information on how IBM protects your personal information, including the safeguards applied in case of cross‑border data transfers, is available here: https://www.ibm.com/us-en/privacy#Recruitment_and_Former_Employees .

During this integration phase, if you have any questions about IBM’s handling of your personal information you can contact: https://www.ibm.com/privacy/requests/contact/us-en