Officer - Customer Service

The role

Cockburn Cement’s Sales and Marketing team based at our Munster operation is responsible for providing supply chain services for the safe and sustainable distribution of our Lime & Cement products, predominantly to the mining and construction industries, throughout Western Australia. Key to our success is the provision of timely and responsive customer services for which a unique opportunity now exists to join our diverse team. 

As Customer Service Officer, you will play a crucial role in ensuring our customers receive exceptional service and support. You will be responsible for fostering a customer-centric culture and implementing strategies to enhance customer satisfaction.

This is a permanent full time role based in Munster, WA

Responsibilities

• Receiving and processing bulk and packaged product orders 
• Build and maintain relationships with key stakeholders
• Proactive approach to CoR and ensure all parties in the supply chain adhere to current legislation 
• Liaise with carriers to ensure timely and cost efficient deliveries for both bulk and packaged products to meet customer expectations
• Ensure procedures, work instructions and Cockburn Cement standards are followed and up to date
• Monitor bulk customer silo levels
• General administration functions

What you will need to succeed

• Excellent communication and interpersonal skills
• Previous experience and knowledge of customer service in the bulk transport / mining / building and construction industries 
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Flexibility to work a rotational weekend roster and across dual locations when required – Kwinana and Munster
• A high level of computer literacy, including data entry
• A strong desire to continuously improve processes
• Experience in SAP will be an advantage

Creating and supporting a diverse workforce

Cockburn Cement recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to respond to the challenges facing our industry. We are committed to increasing diversity within our workforce and our industry as a whole and as such, we welcome and strongly encourage applications from women and Indigenous people.

Our business

Cockburn Cement is the leading Western Australian manufacturer of cement, lime and packaged cement and drymix products. We supply the construction, mining and agricultural industries and with the emergence of major global resource industries, have become a major supplier of lime for alumina, gold and mineral sands processing industries. Our major manufacturing operations are located at Munster, Kwinana, Dongara and Woodman Point with smaller plants and depots in regional locations.

Cockburn Cement is a fully owned entity of Adbri Limited; a constructions materials and industrial minerals manufacturing company who has been building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides the cement, lime, concrete, aggregates, concrete products and industrial minerals that allows us to be always ready for the next challenge.

We will be progressively short listing - if this role looks like it could be your next role, apply now.