Security Ambassador | COACH | Emporium

Who We Are:

Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its heritage of craftsmanship and New York style. At Coach Emporium VIC, we deliver a premium shopping experience that reflects our commitment to quality, innovation, and customer care.

We are seeking to hire 2x Part Time Security and Brand Ambassadors to join our amazing team at Coach Emporium.

We’re looking for a vigilant and customer-focused Retail Security Officer to join our team and help create a safe, secure, and welcoming environment for our customers and staff. This role is ideal for someone who thrives in a fast-paced retail setting and takes pride in protecting people and assets.

Key Responsibilities:

Security Duties:

• Act as a visible deterrent to theft and anti-social behavior
• Monitor CCTV and security systems to ensure store safety
• Respond to incidents calmly and professionally
• Support loss prevention strategies and investigations
• Collaborate with store teams to manage crowd control and enforce policies
• Provide exceptional customer service while maintaining a security presence
• Ensure compliance with safety protocols and emergency procedures.
• Support the achievement of the store’s shrinkage financial imperatives and strategic objectives. 

Brand Ambassador Duties:

• Greet customers warmly and professionally, offering assistance and directing them to appropriate team members.
• Represent the Coach brand with poise, professionalism, and product knowledge.
• Support crowd control during peak periods and promotional events.
• Assist with loss prevention strategies and maintain a visible presence on the sales floor.

About You: 

• Hold a current Security License and First-aid Certificate 
• Experience relative to loss prevention, security and customer service is advantageous 
• Certificate II in Security Operations 
• Understanding and application of policies and procedures 
• Experience with computer applications 
• Enjoy a rotational roster for work-life balance ( 34.5 hrs/wk and 26.5 hrs/wk)
• Access to dedicated training and on-the-job resources to enhance your career development 

Why Join Us:

• Be part of a globally recognized luxury brand.
• Work in a dynamic and stylish retail environment.
• Opportunities for career growth within the Tapestry group.
• Generous staff discounts and incentives!