Account Manager

As an Account Manager (reporting to the National Key Account Manager) you will be at the forefront of our mission to elevate our clients experience and maximise their success with our risk management software and seamlessly integrate it into their operations.

This is a permanent, full-time opportunity and will be based in Melbourne working across the Southbank and Scoresby offices with hybrid working arrangements.

Some of the responsibilities:

• Safety First: Uphold our commitment to safety, ensuring compliance with HSE regulations and fostering a culture of responsibility
• Client Support: Conduct regular review meetings, offer software assistance, and resolve any issues promptly and effectively
• Communication Champion: Facilitate communication between clients and internal teams, advocating for client-driven improvements
• Commercial Success: Identify opportunities for growth and drive adoption of new products/services to meet commercial goals

Some of the skills:

• Education & Experience: 5-7 years of experience in a customer-focused environment, Tertiary or Advanced Diploma preferred but not essential
• Time Management: A master of prioritisation, you excel at managing your own time, prioritising tasks, and achieving goals with precision and efficiency
• Transferable Skills: Trust-building, customer service excellence, proactive mindset, and strong negotiation skills
• Skills & Capabilities: Confidence, flexibility, strong business acumen, and a genuine desire to help our customers succeed

Our Story

At Cm3, we believe that what we do matters. From developing innovative software to directly assisting clients and contractors with their safety management, our team is proud of the impacts their work has on workplace safety.

We create digital solutions for the high-growth risk management industry. Fortune 500 and blue-chip businesses rely on our solutions to manage their supply chain risk across the work health and safety regulations, sustainability, and ethical sourcing landscapes. Our unique two-sided marketplace connects our clients with contractors that walk the talk when it comes to safety and sustainability.

Cm3 is proudly part of the Wesfarmers Industrial and Safety group and has an exciting roadmap for growth through an expanding team and continued investment in product development.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

Cm3 also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.