General Manager - Practice, Quality & Clinical Governance

About Us

At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

At Claro, the experience of the people we support and the people who deliver that support matters deeply. We seek clients who feel respected and involved, support workers who feel confident and connected to a clear practice identity, and families and partners who experience transparency and trust.

The General Manager – Practice, Quality & Clinical Governance leads this work, uniting people, systems, and shared expectations so the rights, voice, and lived experience of people with disability shape how Claro delivers supports every day in practice, not just policy.

As the General Manager, you will have executive accountability for setting direction, embedding consistency, and ensuring quality governance that enables better experiences. You will lead and further develop a capable, engaged team, including:

• Clinical Management: a team of qualified nurses providing clinical leadership, specialist advice, and support to operational teams.
• Quality & Safeguards: responsible for quality assurance, continuous improvement, feedback systems, and a safeguarding culture grounded in dignity, voice, and rights.
• Implementing Behaviour Support: oversight of Positive Behaviour Support, restrictive practice reduction, and capability uplift.
• Policy & Procedural Framework Governance: ensuring clarity, cohesion, and accessible practice expectations across the organisation

Key Accountability:

•  Translate policy into practice across a national, dispersed workforce.
• Drive continuous improvement, safeguarding, PBIS implementation, and restrictive-practice reduction.
• Ensure governance aligns with AHPRA, NDIS standards, and organizational frameworks.
• Foster strong relationships with clients, families, workers, clinicians, and executives.

What Success Looks Like:

• Clients feel heard; families trust Claro.
• Workers are skilled, empowered, and connected to a shared practice identity.
• Leaders make calm, consistent decisions; improvements are tangible and sustainable.
• Quality is embedded in everyday practice.

To be successful in this role you will have:

• Leadership in practice governance, quality assurance, safeguarding, and behavioural support within disability or related sectors.
• Proven ability to scale governance and practice standards across multiple teams.
• Strong stakeholder engagement and communication skills.
• Qualifications in health, human services, or allied health; registration or eligibility with a regulatory body preferred.
• Familiarity with AHPRA/NDIS standards advantageous

What’s in it for you:

• Purposeful, value-driven leadership role with national impact.
• Competitive salary and benefits.
• A workplace that lives our values every day, in every interaction.
• Friendly team environment with a great community care spirit
• Supportive, collaborative culture prioritizing learning and continuous improvement.

How to apply

To apply select the ‘apply’ button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! 

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people