Workforce Optimisation Business PartnerFlexible

Who we are:  

At Claro, we help people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity: 

Reporting to the National Manager, People and Culture, the Workforce Optimisation Business Partner provides specialist People & Culture support to enable effective roster review and workforce optimisation processes across the organisation.

The role partners with Operational leaders, Workforce Management and People & Culture teams to ensure roster reviews are informed by service delivery and participant needs, workforce availability, workforce compliance (including Fair Work and Award compliance), employee wellbeing, financial sustainability and organisational risk considerations.

Key Responsibilities:

•  Provide expert support to enable roster reviews led by P&C Business Partners and Service Leaders across Claro including assisting in responding to roster related escalations, concerns or industrial risks
• Support interpretation and consistent application of the SCHADS Award, Fair Work obligations and organisational policies
• Partner with WFM and Operations to review and analyse roster data to identify workforce risks (including compliance), inefficiencies and improvement opportunities
• Prepare workforce insights, summaries and recommendations to support HR advice and leadership decision making
• Conduct/support P&C led audits, compliance reviews and remediation activities related to rostering and workforce management
•  Support change initiatives that improve workforce sustainability and service quality

What Success Looks Like:

• Roster reviews are consistent, timely and well informed
• Improved workforce sustainability, efficiency and compliance
• Reduced industrial, safety and financial risk
• Stronger alignment between service delivery, employee wellbeing and organisational outcomes

To be successful in this role you will have: 

• Tertiary qualifications in Human Resources, Industrial Relations, or related field (preferred) 
• Solid understanding of Awards / Enterprise Agreements and shift compliance
• Advanced Excel capability (analysis, reporting, modelling)
• Exceptional stakeholder management and communication skills 
• Knowledge of HR policies, employment legislation, and compliance
• High organisational skills with attention to detail 

Additional Requirements: 

• Current National Police Check
• NDIS Worker Screening Clearance (or willing to obtain)
• Evidence of current work rights in Australia

What’s in it for you: 

• Opportunity to work for a rapidly growing disability provider
• Friendly team environment with a great community care spirit
• Flexible work initiatives for real work-life-balance including a fortnightly rostered day off
• Monthly Shine Awards
• Novated vehicle leasing

How to apply

To apply select the ‘apply’ button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today! 

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people