ICT Business Systems OfficerHybrid

Looking for a role where you can make a real impact with technology? Are you technical and have Business Analyst experience?

About us

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages!

The opportunity

Under the guidance of the ICT Business Systems Team Leader, the ICT Business Systems Officer is responsible for providing a range of services for the facilitation, implementation, development, maintenance and technical support of business applications.

• Provide technical and business process support and advice and work collaboratively with internal and external stakeholders to identify and resolve application operations and functionality issues.
• Guide and support continuous improvement relating to business systems and activities to develop and improve business processes and workflows.
• Undertake external compliance reporting activities and analyse and address the quality and completeness of the client and service data extracted.

About you

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

• Tertiary qualification in IT or experience within a similar role providing ICT application/system support services.
• ITIL foundation certificate (preferred).
• Demonstrated experience with Microsoft desktop products and peripherals in a commercial environment or public sector organisation.
• A Current Victorian Drivers Licence.

What's in it for you?

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community!

We're offering a supportive environment and offer a huge range of employee options and benefits. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills.
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
• Work in an organisation that makes a difference to our community.
• Be part of an organisation that cares about you, your safety and wellbeing.

How to apply

If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we’d love to hear from you! To submit your application, click on APPLY to be redirected to our website and for a copy of the Position Description. While you are on our website, take a look around. You won't be disappointed!

• Please ensure you provide a cover letter and your resume.
• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Have questions?

For a confidential chat about the role, please contact Bridget Clark on 0428 725 983.

Applications close Monday 15 June 2026.

Please also note:

• If this sounds like you, apply today! We’re moving quickly and may hire as soon as we find the right person
• As part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
• This role may be subject to a probation period.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Bridget Clark.

If you need a copy of this advertisement in an accessible format, please email applications@chw.net.au.

At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated.