Leading Hand Dispatch and MonitoringHybrid

Central Highlands Water is a major regional employer, and we want you to join us!

About us

At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence.

Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community.

To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website, or check out our LinkedIn or Instagram pages!

The opportunity

The primary objectives of the position are to:

• Lead role in ensuring customer fault calls and inquiries, maintaining communication with customers via phone, SMS messaging and online fault maps and other services are carried out by Officers.
• Exercise authority as needed over the prioritisation, sequencing and dispatch of all reactive and planned maintenance work across internal crews and contractors.
• Maintain operational capability within the Works Management Centre by actively participating in dispatch and customer call handling during peak demand periods, critical incidents, staff shortages or as required to ensure service continuity.
• Provide day-to-day leadership, coaching and performance management of Dispatch & Monitoring Officers to achieve safety, service and compliance targets.
• Provide support to the Maintenance Delivery Team in utilising CHW’s works management system and other digital information system/s.
• Ensure high quality standard of service are delivered to internal and external customers with asset repair and planning requests.
• Support and assist after-hours service provider to ensure compliance is met.

About you

Safety is our No. 1 priority, and we expect you will actively contribute to and foster a 'safety first' culture that supports our aspiration of zero harm. This means you care deeply about the physical and psychological safety of people so that our team return home in great shape at the end of the day.

We’d love to hear from you if you have:

• Tertiary qualification (Degree minimum) in Business or Accounting, and membership with Chartered Accountants Australia & New Zealand or CPA Australia.
• Highly developed interpersonal skills with the ability to communicate effectively (written and verbal communication skills) and prepare and deliver finance information to varied audiences in a professional manner.
• Demonstrated experience in financial partnering and leading a high performing team in the delivery of quality financial services that achieve business goals.
• Demonstrated experience in commercial analysis including business modelling.
• Demonstrated experience in the provision of business focused analysis, strategic advice and support across the organisation, with a focus on identifying and driving business improvements.
• High level of computer competency utilising a range of business applications.
• Current Victorian Drivers Licence.

 What's in it for you?

Working for one of the region's largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We're full of "everyday people" that are great to work with and reflect our community! We're offering a supportive environment and offer a huge range of employee options and benefits. 

There's the option of work hybrid, including a mix of being in our office in Ballarat, as well as the flexibility to work from home. Other benefits include accrued time off, generous leave options, professional development, industry collaboration, health and wellbeing programs and a supportive management team.

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills.
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing.
• Work in an organisation that makes a difference to our community.
• Be part of an organisation that cares about you, your safety and wellbeing.

How to apply

If you want to make a positive impact through meaningful work and have the energy, courage and ideas to take on a challenge, we’d love to hear from you! To submit your application, click on APPLY to be redirected to our website and for a copy of the Position Description. While you are on our website, take a look around. You won't be disappointed!

• Please ensure you provide a cover letter and your resume.
• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

 Have questions?

For a confidential chat about the role, please contact Brenda Wong on 0401 411 900.

Applications close 9am, Monday 20 April 2026.

• Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, fitness to work, qualifications, work history, work visa, misconduct and police record history.
• This role may be subject to a probation period.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Brenda Wong.

If you need a copy of this advertisement in an accessible format, please email applications@chw.net.au.

At CHW we are dedicated to supporting our team's physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated.