Customer Services Coordinator - Fixed Term

The opportunity

As the face of Christchurch Airport, this role will see you contributing to a positive experience for a wide variety of people in and around the airport, including airline teams, airport tenants, passengers and everyone in between.

This is a part-time night shift position, meaning you will be working an 8-hour shift, on a 4 days on/ 4 days off pattern, with the rotation covering the airport’s 24/7 operating period.

We are currently seeking to fill four (4x) vacancies.

As a member of the Customer Services team, you will thrive on being responsible for:

• Actively engaging with and assisting passengers and visitors at the airport, ensuring their experience in our airport is positive
• Liaising with Airport stakeholders, including Airlines, Government agencies, other operators and tenants
• Being well prepared and capable to assist with emergency management situations
• Ensuring we maintain a safe and secure airport at all times

As our ideal candidate, you are:

• Passionate about helping people, with proven experience in front-line customer service
• Resilient, solution-focused and proactive
• Physically fit, with your role requiring you to walk around for most of your shift, both inside and outside.
• Comfortable working on a shift roster basis to cover the 24/7 operation of the airport, including working night shifts when required (1700 to 0600)

In line with our values, we look for collaborative “people” people, who are excited about representing the airport well in every interaction with our customers. We take pride in being responsible kaitiaki (guardians) of the airport, providing exemplary service while ensuring high standards of safety and security. We value team players who do what it takes to assist customers, stakeholders and colleagues alike.

Tell me about Christchurch Airport

Christchurch International Airport Limited (CIAL) is a multi-dimensional business, championing Te Waipounamu the South Island and Aotearoa New Zealand for today and tomorrow. Our central focus is achieving three core objectives at the same time: Enhancing People’s Lives (our team, customers, partners and communities); Fuelling economic prosperity of the South Island and New Zealand; and being Great Kaitiaki of our Planet (safety, security and sustainability).

CIAL operates New Zealand’s 2nd largest airport, and our success has a direct correlation to the success of our city, region and country. 

Join our team of 200 and see what difference you can make every day.

What's in it for me?

In return for your hard work and dedication you will be rewarded with a competitive remuneration package, the level of which will be dependent on your experience and expertise. We offer free onsite car parking, annual flu shots, first aid training and a generous in-house recognition programme. You will have the opportunity to extend your technical knowledge and practical experience within a workplace that prides itself on its culture and reputation. You will have access to ongoing professional development and networks internally and externally to help you reach your full potential.

How do I apply? 

CIAL is committed to equal opportunity employment as we recognise diversity of people and inclusivity of individual attributes enriches our organisation. We therefore warmly welcome and encourage applications from all backgrounds.

To apply, please click "I'm interested" to submit your application.

Applications will close 10th August, but applications may close early. So if you are interested, we encourage to you apply as soon as possible.