Regional Operations Manager

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

Job Impact

As a senior operational and commercial leader, this role is accountable for key account management, operational performance, and portfolio growth across a major New South Wales client portfolio.

Operating as a leader of leaders, you will take ownership of strategic client relationships, service delivery outcomes, and commercial performance, ensuring Certis consistently delivers on promises while strengthening long‑term partnerships.

You will play a critical role in taking services to market, retaining and growing existing accounts, and leveraging technology and data to build sustainable capability and capacity across the portfolio.

What You’ll Be Responsible For:

Key Account & Client Leadership

• Ownership of primary relationships across key and strategic client accounts
• Acting as a trusted advisor, leading structured engagement including strategic reviews, performance reporting, and escalation management
• Driving client retention, contract stability, and organic growth through strong commercial and operational outcomes
• Partnering with internal teams to develop and deliver innovative, value‑led security solutions

Operational Leadership & Service Delivery

• End‑to‑end accountability for service delivery across a complex portfolio, ensuring contractual KPIs, compliance obligations, and customer expectations are consistently met or exceeded
• Getting hands‑on when required, leading from the front and setting the standard for delivery excellence
• Oversight of rostering integrity, workforce deployment, and operational readiness
• Governance of operational risk, audits, and regulatory compliance in highly regulated environments

Commercial & Portfolio Performance

• Accountability for revenue, margin, cost‑to‑serve, and commercial performance across the portfolio
• Driving labour efficiency, managing unrecovered labour, and balancing service expectations with commercial outcomes
• Supporting go‑to‑market activity, tenders, rebids, and scope reviews
• Using data and analytics to inform decisions, improve forecasting, and strengthen performance outcomes

People Leadership & Capability

• Leading, mentoring, and developing Client Services Managers and operational leaders
• Building strong, accountable leadership teams with a focus on capability uplift and resilience
• Championing engagement, retention, safety leadership, and inclusive culture across large frontline teams
• Leading by example with clear communication, presence, and integrity

Technology, Transformation & Continuous Improvement

• Leveraging technology, systems, and data to improve service delivery, scalability, and customer insight
• Driving standardisation, quality, and continuous improvement across the portfolio
• Supporting Certis’ broader transformation agenda and best‑practice adoption across sites

 What You’ll Bring

Essential

• Current Security Licence (desirable not essential Security Advisor subclass)
• Strong key account and client relationship management experience, ideally within security or contract‑based services
• Proven senior operational leadership experience managing large, complex service portfolios
• Deep understanding of commercial drivers including margin management, labour efficiency, and contract health
• Demonstrated success in retaining, growing, and stabilising client portfolios
• Hands‑on leadership style with the ability to influence, problem‑solve, and deliver outcomes
• Excellent organisational, communication, and stakeholder management skills

Desirable

• Deep understanding of the security industry and its regulatory environment
• Experience operating in high‑risk or regulated environments (e.g. aviation, ports, critical infrastructure)
• Exposure to technology‑enabled transformation or data‑driven service models

Benefits & Culture

What We Offer:

• Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
• Collaborative, fast-paced work environment with hybrid work arrangements.
• Opportunities to work with senior stakeholders and contribute to strategic success.
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement 

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. 

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply. 

 Certis Security Australia – Master Licence Details 

Sydney Night Patrol & Inquiry Co Pty Ltd 

• NSW 400674602 

• ACT 17501220 

• QLD 41315 

• WA SA48240 

• NT 345 

• SA ISL 178143 

• TAS 3020 

Certis Security Australia Pty Ltd 

• NSW 405149073 

• ACT 17501742 

• QLD 3158254 

• WA SA 72311 

• SA ISL 235794 

• VIC Z05 798 61S 

• VIC Z05 798 40S 

• NT 1093 

• TAS 458596293