Security Officer

At Certis, our people are the difference. As one of Australia's leading security and integrated services providers, we deliver tailored solutions that keep people, assets and operations safe across some of the country's most complex and high-profile environments. 

We are seeking a highly professional Security Officer - Lobby to join our team at Atlassian Central. You will provide a premium front-of-house security presence, helping create a safe, welcoming and seamless arrival experience while maintaining effective access control, discretion and situational awareness. 

About the Role & Location 

Based at Atlassian Central, the world’s tallest hybrid timber tower, in Sydney’s Tech Central precinct beside Central Station. This 39-storey landmark blends mass timber with cutting-edge smart building technology and targets a 50% cut in embodied carbon. 

Employment Type: Full-Time position available 

Pay: Level 5 with First Aid Allowance

Key Responsibilities 

Premium Lobby & Customer Experience 

• Welcome employees, visitors, contractors and stakeholders in a courteous and professional manner. 
• Provide directions, wayfinding and basic building information and assist with enquiries. 
• Maintain exceptional presentation, discretion and service standards in a high-profile workplace. 

Access Control & Security Awareness 

• Monitor lobby access points and support authorised entry and visitor processes. 
• Identify unusual activity, access concerns or behaviours requiring escalation. 
• Maintain security discipline without unnecessarily disrupting the customer experience. 

VIP, Event & Stakeholder Support 

• Support VIP arrivals and departures and maintain discretion around executive and VIP movements. 
• Assist with events and periods of increased visitor or occupant activity. 
• Work closely with the Controller, Rover Officers, building management and other service teams. 

Emergency & Incident Support 

• Provide immediate assistance during incidents and emergencies within training and site procedures. 
• Support evacuations, access management and communications as directed. 
• Maintain clear radio and verbal communication and accurate incident records. 

About You 

To be successful in this role, you will bring: 

• Premium corporate security, concierge, hospitality or front-of-house experience is highly desirable. 
• Exceptional personal presentation and interpersonal skills. 
• Confident communication with executives, employees, contractors, visitors and members of the public. 
• Strong judgement, situational awareness and de-escalation ability. 
• Customer-first mindset while maintaining access-control discipline. 
• Ability to use access-control, visitor-management and standard computer applications. 

Essential Requirements 

• Current NSW Security Licence. 
• Current First Aid and CPR certificates. 
• Full Australian working rights. 
• Ability to complete required employment checks, site induction and site-specific training. 
• Availability for Monday-Friday 0800-1800 coverage. 

Why Join Certis? 

At Certis, we invest in our people and provide opportunities to build long-term careers across security, customer service and integrated solutions. 

We offer: 

• Work at Atlassian Central, one of Sydney’s landmark workplaces. 
• A premium corporate environment where security and customer experience work together. 
• Ongoing training and professional development. 
• Career pathways across security, customer service and integrated solutions. 
• A supportive and inclusive team culture.

Next Steps!

Join Certis and play a critical role in keeping Atlassian Central, one of Sydney’s landmark destinations, operating safely and efficiently. Next steps you will be sent a Video Interview link and the completion of this is a mandatory requirement – we look forward to learning more about you! 

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. 

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply. 

 Certis Security Australia – Master Licence Details 

Sydney Night Patrol & Inquiry Co Pty Ltd 

• NSW 400674602 

• ACT 17501220 

• QLD 41315 

• WA SA48240 

• NT 345 

• SA ISL 178143 

• TAS 3020 

Certis Security Australia Pty Ltd 

• NSW 405149073 

• ACT 17501742 

• QLD 3158254 

• WA SA 72311 

• SA ISL 235794 

• VIC Z05 798 61S 

• VIC Z05 798 40S 

• NT 1093 

• TAS 458596293