Regional Operations Manager

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in events security, we work closely with our clients to ensure the protection of people and property.

Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected, and empowered.

Job Impact

As a senior operational leader, Regional Operations Manager for Queensland, you will be accountable for service delivery, commercial performance, and people leadership across a large regional portfolio. You will operate as a leader of leaders, manage national and strategic accounts within a matrix structure, and play a critical role in Certis’ transformation agenda.

What You’ll Be Responsible For

Operational Leadership & Service Delivery

• Full accountability for service delivery across a designated region, ensuring contractual KPIs, compliance obligations, and customer expectations are consistently met or exceeded
• Oversight of rostering integrity, labour deployment, and workforce readiness across multiple portfolios
• Governance of operational risk, audits, and regulatory compliance in highly regulated environments

Commercial & Financial Performance

• Ownership of regional revenue, margin, and cost‑to‑serve outcomes
• Driving labour efficiency and reducing unrecovered labour costs through disciplined rostering and workforce management
• Supporting tenders, rebids, and scope reviews, and ensuring delivery assumptions align with commercial outcomes

Customer & Strategic Account Leadership

• Acting as the primary customer advocate for national and key strategic accounts within the region
• Leading structured client engagement including strategic reviews, performance reporting, and escalation management
• Partnering with internal teams to deliver innovative, cost‑effective security solutions while maintaining service quality

People Leadership & Succession

• Leading, mentoring, and developing Client Services Managers and other operational leaders
• Building high‑performing leadership teams with clear accountability, capability uplift, and succession pipelines
• Strengthening engagement, retention, and culture across large frontline workforces
• Championing Certis values, safety leadership, and inclusive leadership practices

Transformation & Continuous Improvement

• Championing national transformation initiatives and leading local adoption
• Driving digital, data‑driven ways of working and standardising best practice across sites
• Simplifying processes to improve speed, quality, and margin
• Supporting ISO9001 quality management and continuous improvement frameworks

 What You’ll Bring

Essential

• Current Security Licence (including Security Advisor subclass where required)
• Extensive senior operations leadership experience within security or contract‑based services
• Proven experience managing large, diverse, frontline workforces
• Strong commercial acumen, including budgeting, cost control, and labour efficiency
• Demonstrated ability to influence and lead in a matrix environment

Desirable

• Current ASIC and MSIC clearances
• Certificate IV in Security Risk Management and/or Workplace Health & Safety
• Experience in high‑risk or regulated environments such as aviation, ports, or critical infrastructure
• Exposure to large‑scale transformation or technology‑enabled change

Benefits & Culture

What We Offer:

• Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
• Collaborative, fast-paced work environment with hybrid work arrangements.
• Opportunities to work with senior stakeholders and contribute to strategic success.
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Diversity Statement 

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter. 

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

•   NSW 400674602 

•   ACT 17501220 

•   QLD 41315 

•   WA SA48240 

•   NT 345 

•   SA ISL 178143 

•   TAS 3020 

Certis Security Australia Pty Ltd

•   NSW 405149073 

•   ACT 17501742 

•   QLD 3158254 

•   WA SA 72311 

•   SA ISL 235794 

•   VIC Z05 798 61S

•   VIC Z05 798 40S

•   NT 1093

•   TAS 458596293