Control Room Operator

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia's only next-generation security company operating at scale, we protect some of the nation's most sensitive assets through disciplined operations, strong governance, and highly trusted people.

Job Impact

As a Control Room Operator, you'll be the eyes and ears of site security, monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking, strong attention to detail, and ability to remain calm under pressure will play a key role in keeping people, assets, and operations safe.

About the Role

We are seeking experienced Control Room Operators to join our team at a major site in Eastern Creek.

This is a fast-paced, technology-driven environment where you will be responsible for monitoring CCTV, alarm systems, access control platforms, and site operations from a central control room. You will respond to incidents as they occur, coordinate with on-site teams, and ensure security events are managed professionally and efficiently.

No two shifts are the same. You'll be required to manage multiple systems simultaneously, make informed decisions in real-time, and maintain accurate records of all security-related activities.

Location

Eastern Creek, NSW

Employment Type

Permanent Full-Time

Pay Rate

SSIA Level 5

Roster

Rotating 4 On, 4 Off Roster:

• 2 x Day Shifts: 6:00am - 6:00pm
• 2 x Night Shifts: 6:00pm - 6:00am
• 4 Days Off

Key Responsibilities

• Monitor CCTV, alarm systems, and access control platforms.
• Identify and respond to security incidents in a timely manner.
• Coordinate responses with security personnel, site management, and emergency services where required.
• Escalate incidents in accordance with site procedures.
• Maintain accurate incident reports, logs, and operational records.
• Conduct system checks and ensure security systems remain operational.
• Provide professional customer service and support to site stakeholders.
• Maintain strong situational awareness while managing multiple systems and priorities.

About You

To be successful in this role, you will have:

• Current Security Licence with:
• 1A - Unarmed Guarding
• 1E - Monitoring Centre Operator
• Current First Aid Certificate (3 years validity)
• Current CPR Certificate (1 year validity)
• Ability to successfully complete an Australian Police Check.
• Previous experience in a Control Room, Operations Centre, or Security Environment.
• Strong computer literacy and administration skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• The ability to remain calm and make sound decisions under pressure.
• Availability to work a 24/7 rotating roster.

Why Join Certis?

• Work within Australia's most secure and sensitive environments.
• Be part of a high-trust, clearance-based workforce.
• Access ongoing training, career pathways, and professional development opportunities.
• Join a values-driven organisation focused on integrity, accountability, and excellence.
• Employee benefits including retail discounts, recognition programs, annual awards, and employee engagement initiatives.
• Diverse and inclusive workplace where everyone is encouraged to bring their authentic self to work.

Next Steps

Once you've submitted your application, you'll be invited to complete a virtual interview as part of our recruitment process.

This is a mandatory step and must be completed for your application to progress.

Following completion, our hiring team will review your application and contact successful candidates regarding the next stage of the process.

Diversity Statement 

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. 

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply. 

 Certis Security Australia – Master Licence Details 

Sydney Night Patrol & Inquiry Co Pty Ltd 

• NSW 400674602 

• ACT 17501220 

• QLD 41315 

• WA SA48240 

• NT 345 

• SA ISL 178143 

• TAS 3020 

Certis Security Australia Pty Ltd 

• NSW 405149073 

• ACT 17501742 

• QLD 3158254 

• WA SA 72311 

• SA ISL 235794 

• VIC Z05 798 61S 

• VIC Z05 798 40S 

• NT 1093 

• TAS 458596293