Control Room Operator

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.  

Job Impact  

As a Control Room Operator, you’ll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes. 

About the role 

This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively. 

No two shifts are the same—you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach. 

Job Location: North Ryde, Sydney 

Contract: Permanent full time & part time opportunities available 

 Pay Rate: SSIA Level 4 

Shift Pattern: Ability to work rotating day and nights shifts of 12 hours 

Key responsibilities: 

Primary duties include and not limited to: 

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents 
• Coordinate incident response, including escalating issues and communicating with on-site teams 
• Maintain accurate logs, reports, and system records for all security activities 
• Manage multiple systems in a fast-paced environment while maintaining strong situational awareness 

 About You 

• Must have Security Licence, Classification 1A (Unarmed Guarding) & 1E (Monitoring Centre Operator) 
• Valid First Aid Certificate (3 years validity) with current CPR Certificate (1 year validity) 
• Ability to clear an Australian Police Check 
• Strong attention to detail with the ability to monitor multiple systems at once 
• Strong communication and customer service skills  
• Ability to remain calm and professional in busy retail environments 
• Good observation skills and confidence to manage and de-escalate incidents 

If you have the above criteria, we look forward receiving your application! 

 Why join Certis 

• Work within Australia’s most secure and sensitive environments 
• Be part of a high trust, clearance-based workforce 
• Access ongoing training, career pathways and professional development 
• Operate in a values driven organisation that prioritises integrity and accountability 
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds. 
• Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework 

 Next Steps: 

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis. 

This is an important part of our hiring process and must be completed for your application to be considered further. 

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next. 

Diversity Statement  

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.  

 Certis Security Australia – Master Licence Details  

Sydney Night Patrol & Inquiry Co Pty Ltd  

• NSW 400674602  

• ACT 17501220  

• QLD 41315  

• WA SA48240  

• NT 345  

• SA ISL 178143  

• TAS 3020  

Certis Security Australia Pty Ltd  

• NSW 405149073  

• ACT 17501742  

• QLD 3158254  

• WA SA 72311  

• SA ISL 235794  

• VIC Z05 798 61S  

• VIC Z05 798 40S  

• NT 1093  

• TAS 458596293