DaaS Service ManagerHybrid

Why work for Cenitex 

Cenitex supports a modern, agile and productive public sector, and is driven by the Government’s commitment to a digital Victoria and better outcomes for the community. Cenitex’s purpose is to be the Victorian Government’s trusted IT Partner. We know uniting the best technology and the brightest individuals is the key to our success and we know it is our people who bring our values to life and contribute to the success of our customers, organisation and their colleagues. 

Our People promise is that we treat our employees as people, not workers. We provide an exceptional life experience, and we focus on the feelings, not just the features that match employee needs. We do this by providing deeper connections, having a shared purpose, an inclusive environment, providing interesting work and allowing flexibility. 

Culture and Benefits 

Cenitex provides employees with essential support through all that life presents and want our employees to bring their whole selves to work. We encourage and support professional development and offer a flexible working environment with a focus on employee work-life balance. Here’s a taste of what’s on offer:  

• Flexibility - spans where, when and how we work best  
• Hybrid working - offers employees to work remotely 3 days a week, however it all starts with a conversation and from a place of flexibility 
• Employee discounts - up to 10% across 500 retailers 
• Automatic salary increases  
• Centrally located - state-of-the-art offices and end of trip facilities in the heart of CBD 
• Inclusive parental and carers leave entitlements.

We are proudly a WORK180 Endorsed Employer for all women and strongly encourage females to apply to the role. 

About the role 

This is a full-time, ongoing VPS 6.1 role with a salary range of $142,790 - $166,938 + 12% Super.

If you are a commercially minded service leader who enjoys turning operational data into better customer outcomes, this could be a great next step in your career.

As the DaaS Service Manager, you will play a key role in shaping and governing Cenitex’s Device as a Service offering across its full lifecycle, from procurement and logistics through to repair, refresh and disposal.

In this role, you will help deliver a modern, sustainable and customer-focused device service for government. You will work closely with vendors, internal teams and customer agencies to ensure the service performs strongly against contracts, service levels and cost expectations, while also supporting transparent decision-making through clear reporting and operational insights.

You will be joining a collaborative environment where data, service improvement and stakeholder partnership are central to success. Your work will help agencies better understand fleet usage, plan future device refreshes and improve the overall end-user experience.

What you will be working on:

• Leading service governance for the DaaS offering, including vendor performance, SLA/OLA oversight and service review activities
• Using operational and financial data to create meaningful showback reporting for customers, including cost, usage, fleet health and performance trends
• Turning complex service information into clear insights for a range of audiences, including senior stakeholders and non-technical customer groups
• Driving better asset visibility and lifecycle planning through reporting, forecasting and CMDB/data quality practices
• Contributing to service improvements that support cost control, compliance, customer experience and circular-economy outcomes

Let’s talk about you

You are someone with:

• Strong experience in service operations, service management or IT commercial/service reporting environments
• Proven ability to manage and influence stakeholders, including senior leaders, to achieve service outcomes
• Experience using data and reporting tools such as Power BI, Excel and service management data sources to support decisions
• A sound understanding of service performance, asset lifecycle management and customer-focused service improvement
• Strong communication skills, with the ability to present clear recommendations and insights to both technical and non-technical audiences

If you don't match the experience above 100%, that’s ok! Please still put your application through. If this is not the role for you, please create a profile to join our talent community using https://www.humanforce.com/careers/cenitex/jobs 

For more information about the role and the numerous employee benefits, check out the Position Description and Life at Cenitex document by clicking the “Apply Now” button.  

Watch some great videos of our staff on our careers page www.cenitex.vic.gov.au/careers to get a better idea of what it could be like to be a part of the Cenitex team. 

Our Commitment to Diversity  

Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and culture in delivering outstanding technology services and solutions for our customers. We embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.  

Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds, abilities, Aboriginal and Torres Strait Islander people to apply. 

To apply 

Cenitex is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applicants. As a result, you should submit your application as soon as possible. 

To apply, simply complete an application through our Humanforce system.  

Note: applicants are not required to provide a separate document addressing the Key Selection Criteria. You may also be required to complete a video introduction as part of the recruitment process.  

We’re committed to being inclusive when we hire people and understand that adjustments are sometimes needed. If you require adjustments to complete your application, assessment task or interview it is important you let us know so we can support you. You will not be disadvantaged if you request adjustments. We want all applicants to perform at their best and compete with other applicants equally. 

For any further questions or support contact cenitex.recruitment@cenitex.vic.gov.au