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IT Service Centre Manager

  • LocationMelbourne, VIC
  • Work TypeAny Employment
  • Positions1 Position
  • Applications Close AtClosed a month ago
    Never published
  • Customer Service Manager
  • Leadership
  • Job no: CNDHY

Why work for Cenitex 

Join Cenitex to help provide technology solutions to the Victorian Public Sector so it can meet the needs of all Victorians. You can help shape the future of Cenitex with the opportunity to work with our customers across the public sector including all eight major Victorian Government departments.

About the role

The IT Service Centre function plays a fundamental role in establishing Cenitex’s quality of service for internal and external stakeholders. This ongoing role will lead a team of highly motivated, customer focused Analysts who are the first point of contact for our customers.

It is a large team with over 80 staff, however you are supported by a great group of Team Leads and a Workforce planning function. You will have the opportunity to:

  • Lead and motivate the teams
  • Develop the teams across the complex technology landscape we support
  • Work with other leaders in the business to ensure our customers are getting the best customer experience
  • Extend support capabilities and continue to meet and exceed service targets
  • Automate and streamline processes

 If you are a manager that has experience:

  • Successfully managing multiple teams within a multi-channel IT Service Centre environment
  • Growing self-service and shifting knowledge
  • Bridging the gap between internal teams
  • Working within multiple resolutions teams (L1,L2, Vendors, etc.)
  • Cross-skilling teams to grow the service

If you are self motivated and a highly strategic leader with a drive for continuous improvement, we want to hear from you! You will have the opportunity to work in a fast paced and collaborative environment, shape the vision and transform how Cenitex supports its end users

For more information about the role and the numerous employee benefits, check out the Position Description and EVP document by clicking the “Apply Now” button.  

You can also watch some great videos of our staff here www.cenitex.vic.gov.au/careers to get a better idea of what it could be like to be a part of the Cenitex team.

Our Commitment to Diversity

Cenitex is proud of its diverse group of employees with a unique mix of skills and talent. We believe diversity and inclusion enhances our workforce capability and culture in delivering outstanding technology services and solutions for our customers. We embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation.

Cenitex is an equal opportunity employer. We highly encourage applicants from diverse backgrounds, abilities, Aboriginal and Torres Strait Islander people to apply.

We encourage and support professional development and offer flexible working environment with a focus on employee work-life balance. We are proud to be a WORK180 Endorsed Employer for all women.

To apply 

Cenitex is a fast-moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applicants. As a result, you should submit your application as soon as possible.

To apply, simply complete an application through our LiveHire system.

Note: applicants are not required to provide a separate document addressing the Key Selection Criteria. 

For any further questions or support contact Cenitex.recruitment@cenitex.vic.gov.au.



  • Closed a month ago - 26 Oct 2022