Charter Reservations Consultant

About CDC NSW:

CDC NSW is the largest private bus operator in NSW. Our reputation is built on a proven record of delivering safe, reliable and timely connections that help people get where they need to be.

Our people are our greatest asset, we take pride in serving our community and our culture supports individual needs. We are a down to earth business that prioritises authenticity over corporate formalities.

CDC NSW parent company is ComfortDelGro Corporation Australia (CDC) who are one of the largest global land transport companies. ComfortDelGro Corporation Australia (CDC) operates in seven countries with over 24,300 employees and serves more than 2 million commuters daily.

About the Role:

The Charter division at CDC NSW is currently looking for a dynamic and passionate Charter Reservations Consultant to join the team at our St. Marys office in Western Sydney. Reporting to the Charter Reservations Manager, this role will provide administration support to Charter team and excellent customer service to our clients.

Key Responsibilities and Duties: 

• Responding to inbound communications (phone and email) in a timely manner
• Respond and process all quotes/bookings/correspondence from customers in a timely manner with high attention to detail
• Ensure we are meeting KPI’s and correct margins
• Ensuring customer service standards are always adhered to
• Invoicing as required
• Face to Face customer meetings as required
• General office duties and other ad hoc tasks as required
• Liaising with key stakeholders both internally and externally

About You:

• A positive and strong team player with exceptional customer service skills
• Excellent time management and organisational skills
• Fast and accurate data entry skills
• Personable, well-presented in person and on the phone
• Excellent written, verbal communication and interpersonal skills
• Detail oriented with attention to accuracy.
• Well organised, able to prioritise effectively and manage projects to agreed timelines despite conflicting priorities.
• Intermediate level Microsoft Office skills
• An ability to work with minimal supervision

If this comes across as a career defining opportunity for you, then Apply now.

CDC is an Equal Employment Opportunity (EEO) employer committed to attracting and developing a diverse workforce that reflects the communities we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islanders, people who identify as LGBTQIA+, individuals with a disability and those from culturally and linguistically diverse backgrounds.