NSW OCC Manager

Manager – Operational Support | Lead CDC NSW’s operational control centre team & drive safe, efficient public transport across NSW.

Are you ready to shape the future of public transport in NSW? Join the leadership team of our Operational Support Group and take charge of delivering high-impact, on-road support that keeps our services safe, efficient, and customer-focused.

About CDC NSW

ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW, and part of a global transport powerhouse operating in 7 countries, with 24,300+ employees serving 2 million commuters daily.

At CDC NSW, our people are our greatest asset. We’re proud of our reputation for delivering safe, reliable, and community-focused transport—and we’re just getting started.

Your Role as Manager, Operational Support

As a key member of our management team, you’ll:

• Lead the Operational Control Centre (OCC) team to ensure optimal bus and driver deployment.
• Champion incident and emergency response protocols, ensuring timely and accurate reporting.
• Develop and refine standards for service disruption management.
• Collaborate with internal and external stakeholders to drive smooth project execution.
• Assess and manage risks that impact service delivery.

Who You Are

• A degree-qualified professional in Business or a related field.
• A seasoned leader with experience in public transport or similar operational environments.
• A strategic thinker with a hands-on approach to problem-solving.

What You Bring

• Proven leadership and team management skills.
• Strong communication and decision-making abilities—especially under pressure.
• A passion for service excellence and safety.
• Experience in control centre operations and emergency response.

Why CDC NSW?

• Be part of a driven team that’s delivering public transport.
• Enjoy a supportive and inclusive workplace that celebrates diversity.
• Make a real impact—your leadership will shape the daily journeys of thousands.

CDC NSW is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.