Customer Service Officer

Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth!

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Darra, Brisbane.

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:

Role responsibilities

• Ensuring the environment is always customer friendly.
• Checking in all customers as they present for their assessment.
• Providing a caring and professional service during all customer interaction
•  Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Does this sound like you?

• Have previous experience in a customer facing, fast paced environment
• Strive to achieve a positive customer experience in every interaction
• Have high attention to detail
• Be organised and has exceptional time management skills
• Build rapport in person as well as over the phone
• Work well in a team 

We are a business that understands that people have different needs and ask that you give us the opportunity to discuss your needs, and how they can fit into the operational requirements. 

Benefits

• Reward & recognition - lunch provided once a week and monthly celebrations!
• Career development and training – guidance and support from not only management, but your teammates!
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms provided
• 24/7 professional counselling for Team members and their immediate families 

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW or call Kate on 0438 259 870