Customer Service Officer

SMART is leading the way in accident repair technology – and we're growing fast.

With 1,600+ team members across Australia and New Zealand, we're proud of our strong partnerships, commitment to innovation, and the role we play in shaping the future of our industry.

Now we have your attention, here's why you should make your next move with SMART.

We're hiring an experienced Customer Service Officer at our Geebung, QLD site.

This role is ideal for someone with a light mechanical background, with experience in collision repairs or a similar industry highly regarded.

Why make the SMART Move?

• Above-award pay + job security

• Full-time, permanent role – Monday to Friday, weekends off

• Overtime guaranteed and paid after 38 hours per week

• Modern, well-equipped workshop with industry-leading repair technology

• Access to national training programs (I-CAR Gold)

• Real career pathways – we promote from within

• Free lunch once a week + team events, BBQs and end-of-year function

• Annual cash awards for top performers

• Guaranteed Christmas shutdown

• Up to $2,000 referral bonus

• Staff discounts on parts and tools

• Access to facilities for personal vehicle repairs

• Uniforms provided

What You'll Be Doing

• Ensuring the environment is always customer friendly.
• Checking in all customers as they present for their assessment.
• Providing a caring and professional service during all customer interaction
•  Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

What We're Looking For

• Have previous experience in a customer facing, fast paced environment
• Strive to achieve a positive customer experience in every interaction
• Have high attention to detail
• Be organised and has exceptional time management skills
• Build rapport in person as well as over the phone
• Work well in a team 

The SMART Difference

Work with people who share your passion for everything automotive.

Be part of a company that invests in technology that's second to none.

Bring your ambition — we'll match it with opportunity.

This isn't just a job. It's a SMART career move.

About SMART & AMA Group

SMART is part of AMA Group – the largest collision repair network across Australia and New Zealand. With AMA Group backing and the title of Best MSO – Body Shop Awards 2024 & 2025, your career is in safe hands. When you join us, you're not just joining a workshop – you're joining a network of opportunity. With national reach and diverse businesses under one roof, you'll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.

Geebung, QLD

Apply now or call Adrien on 0447 762 788

SMART | AMA Group – Together, we do it right