Regional Customer Service Team Leader

This Monday-Friday role is a full-time, permanent opportunity.

Due to company growth, we are currently seeking an experienced, results focused Regional Customer Service Team Lead, to join our centralised team. This is a full time, permanent role based in Sydney (N/NE region). You will be flexible to travel between multiple Sydney sites.

In a fast-paced environment, you will be working closely with the National Customer Relations Lead and Site Managers. You will lead a Team of highly trained Customer Care professionals across our various sites in Sydney.

Additionally, this role will include (but not be limited to):

• Ensuring the environment is always customer friendly
• Providing a supportive and work environment for all Customer Care Advisors.
• Investigation and reporting of customer complaints / queries.
• Internal stakeholder engagement.
• Recruitment, training and performance management for Customer Care team members.

To be Considered you will:

• Have previous experience in a customer facing, fast paced environment.
• Strive to achieve a positive customer experience in every interaction.
• Have high attention to detail.
• Be organised and has exceptional time management skills.
• Build rapport in person as well as over the phone.
• Work well in a team.

We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER

We know stability is what the skilled market is after. We also know your weekends are yours!

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places!

To apply for this rewarding opportunity, please forward your email application, including Cover letter to smartjobs@capitalsmart.com.au

We encourage all applicants to communicate with their current line manager before applying. Internal Applications Close 5pm, Friday 23rd May 2025