Service Manager

The Opportunity

CablePrice has a rare and exciting opportunity for an experienced and motivated individual to join the leadership team in the position of Service Manager. Due to an Internal promotion, we have an exciting opportunity for a personable professional to lead our successfully busy service team in our Invercargill Branch. This role will be best suited to someone who enjoys providing holistic customer service solutions from an operational standpoint – so everything runs smoothly just like a well-oiled machine!

Reporting to the Branch Manager, you will enjoy planning work fronts efficiently and effectively to meet and exceed business objectives with a genuine aptitude to identify and implement growth and development strategies for continuous service improvement.

The ideal person for this role will have:

• A Safety Commitment – Proactive awareness and total assurance of our number one priority; always exercising a high degree of care for yourself and your team members
• Previous leadership of the Service Department – Demonstrated management experience
• Current and relevant Industry Knowledge having developed understanding and mechanical aptitude for heavy diesel vehicles and earthmoving machinery
• Proven financial acumen with a work history of evaluating labour costs and project expenditure in order to always identifying new growth opportunities for the Sales & Aftersales departments
• Creative problem-solving skills with an innovative ability to navigate complex issues
• Service data analysis experience to improve productivity and efficiency wherever possible
• Commitment to delivering quality service and ensure customer satisfaction
• A personable and professional Communication style– above all else, your personality and charismatic character will be what sets you
• Ability building and maintaining customer relations that provide a strong service focus 

This is a role that will allow the successful applicant to really make their mark in our Invercargill Branch. It is an excellent opportunity to work for a reputable company that is committed to providing the successful applicant with interesting and varied work in a supportive team environment.

In return, we are offering:

• An attractive and competitive remuneration package
• Committed to ensuring that employees are developed and highly skilled.
• Health Insurance: We offer Southern Cross’s ‘Wellbeing One’ plan to our staff and have discounted premiums for your immediate family.
• Boost Employee Benefits Program: Boost connects our employees with amazing discounts and offers from over 50 of New Zealand’s favourite brands and stores.
• Stability: Work for a well-established, reputable company in a permanent full-time position with long-term job security.
• Company Vehicle
• Company culture: Supportive management who value your input in finding new and improved ways to achieving success.

About us

With a proud history of over 65 years in the industry, CablePrice offers unsurpassed customer satisfaction for a multitude of industries across construction, quarry, mining, forestry, demolition and transportation.

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts, and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, McCloskey International, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines. Furthermore, CablePrice is the authorised sales, parts, and service dealer for the full range of Mercedes-Benz, Freightliner and Fuso trucks in the South Island.