Service Manager - Taupo

The Role

CablePrice is seeking an experienced and motivated individual to join our team as a Service Manager in our Taupo Branch. This position comes at an exciting time for CablePrice as not only do we represent the market leading Hitachi brand of equipment, we have also been appointed the New Zealand importer and distributor for Tigercat forestry and off-road industrial material processing equipment. Our new Taupo branch is in the heart of Tigercat country.

The successful applicant will have well-established service management or leadership experience ideally combined with knowledge of heavy construction machinery of various brands. You will be required to oversee the day-to-day workshop bookings and work allocation as well as being able to make sure our clients are happy and we are maintaining a high level of customer service at all times.

Responsibilities Include:

• Leading Health and Safety and ownership of our Health and Safety processes and reporting whilst providing ongoing advice to manage risks to the people and the business
• Manage an efficient and professional service operation
• Build and maintain customer relationships to provide a strong service focus to our valued customers
• Analyse service data, including W.I.P, productivity and efficiency statistics
• Identify and share new opportunities for both Sales and After sales departments
• Look for continuous improvement in all areas of the operation
• Proven organisational and technical skills to manage and coach a productive and efficient team
• Understand and practice good workflow process
• Effective customer communication capabilities

You will have strong leadership experience, a customer-centric approach to operations management, and value continuous improvement, as well as:

• Passion for engaging with customers
• Excellent planning, problem-solving, and communication skills
• Dedication to delivering high-quality service and ensuring exceptional customer satisfaction
• Ability to lead, coach, and motivate diverse teams effectively
• Experience in Health and Safety management, with a proven track record in providing ongoing advice to manage risks to the people and the business
• A ‘can do’ attitude that keeps you going when the going gets tough – are you like our machines - tough, reliable, productive? 

In Return, We Offer:

• A competitive and attractive remuneration package plus company vehicle
• A strong commitment to employee development and skill enhancement, ensuring continued professional growth
• Access to comprehensive Health Insurance, specifically Southern Cross’s ‘Wellbeing One’ plan, with discounted premiums available for your immediate family members
• Boost Employee Benefits Program offers discounts from over 50 of New Zealand’s leading brands and stores
• Stability within a reputable and well-established company, providing a permanent full-time position with long-term job security
• A supportive company culture that values employee contributions and encourages innovative approaches to success
• An Employee Assistance Programme (EAP) that provides essential services to address personal and professional challenges, enhancing overall well-being and productivity

 About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts, and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat, Bell Equipment, HSC Cranes, Montabert, and Isuzu Industrial Engines. We are also an authorised sales, parts, and service dealer for Isuzu Trucks in Wellington

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service, and want a successful future with CablePrice, this is the perfect role for you. Apply now!