Guest Service Agent

Cable Beach Club Resort & Spa is Broome’s premier beachfront escape, set along the iconic 22-kilometre stretch Cable Beach where white sand meets turquoise water. Spanning across 26 acres, the resort features 225 rooms, 2 pools, a tour desk & resort shop, day spa & hair salon and an impressive variety of cuisine to enjoy across 4 restaurants, all designed to deliver unforgettable and world-class experiences to guests from around the globe.

Broome offers a relaxed coastal lifestyle easily accessible by plane from all major Australian cities and offers all the essential shops, restaurants, cinema, schools and hospitals.

We’re searching for passionate, energetic individuals ready to bring their talent to one of Australia’s most iconic coastal destinations.

We are looking for an experienced Guest Service Agent to join our high achieving Front Office Team on a casual basis. The successful applicant will be dedicated to providing outstanding customer service and ensuring that all guests are welcomed and attended to in a friendly, courteous and professional manner. 

Duties of the role will include:

• Acting as one of the first points of contact for arriving guests.
• Processing financial transactions.
• Having a thorough knowledge of all Resort facilities and knowledge of facilities and attractions in Broome and surrounding areas.
• Providing outstanding customer service.
• Handling guest issues and complaints.
• Performing switchboard operator duties as required.
• Completing night shifts when required.

The successful applicant is required to have:

• Excellent communication skills and telephone manner.
• Strong computer ability and administration skills.
• Impeccable grooming and presentation standards.
• The ability to work nights, weekends and public holidays.

What’s on Offer:

• Employee Discounts: Enjoy discounts on dining, spa treatments and resort accommodation
• Local Gym and Pilates Studio Discounts
• Access to Employee Assistance Program (EAP) for Well-Being Support

Cable Beach Club Resort is one of Australia's most highly-awarded resort holiday destinations, offering superb career opportunities in the hospitality industry for staff that are committed to the pursuit of excellence.

Please submit your application today or visit our careers site for further information.

https://www.cablebeachclub.com/careers

Only applicants with full Australian work rights should apply. We request that only individuals apply and ask may agencies please refrain from applying.