Head of Operations | Burger Urge

Burger Urge kicked off 19 years ago with a mission to reclaim the burger.

Today, we're one of Australia's fastest-growing burger brands, with ambitious plans for the future and a network of passionate Franchise Partners and Support Office teams driving our success. As we continue to grow, we're looking for a Head of Operations to lead our national operations function and help shape the next chapter of Burger Urge.

About the Role

Reporting directly to the Managing Director, this is a pivotal senior leadership position responsible for driving operational excellence across our corporate and franchised venues nationwide.

You'll provide strategic direction, lead a high-performing operations team, and partner closely with Franchise Partners and venue leaders to deliver strong commercial outcomes, exceptional customer experiences, and sustainable growth.

This is a hands-on leadership role for someone who thrives in fast-paced environments, enjoys building capability, and knows how to translate strategy into action.

What You'll Be Doing

• Lead and execute Burger Urge's national operations strategy
• Drive sales growth, profitability and venue performance across the network
• Build capability and accountability across all levels of the business
• Partner with Franchise Partners to optimise operational performance and commercial outcomes
• Oversee labour management, cost control, inventory and compliance standards
• Ensure consistent execution of operational procedures and customer experience standards
• Lead new venue openings and support network expansion initiatives
• Identify and implement continuous improvement opportunities across systems and processes

About You

You'll bring a combination of operational credibility, commercial acumen and exceptional people leadership.

Ideally, you'll have:

• Senior multi-site leadership experience within hospitality, QSR, retail or franchising
• Demonstrated success leading large, geographically dispersed teams
• Strong commercial capability with experience driving sales and profitability
• Exceptional coaching, influencing and stakeholder management skills
• Experience leading change and operating in high-growth environments
• A strategic mindset balanced with a hands-on, action-oriented approach
• High standards, resilience and a genuine passion for developing people
• Current unrestricted Australian Driver's Licence and willingness to travel nationally

Why Burger Urge?

• Join an ambitious, growing Australian brand with exciting expansion plans
• Play a key role in shaping the future direction of the business
• Work alongside passionate and entrepreneurial leaders
• Make a genuine impact on performance, culture and capability across the network
• Be part of a business that values people, innovation and continuous improvement

Ready to join the Urge? Apply now and help lead the next chapter of Burger Urge's growth journey.