Burger Urge - Assistant Venue Manager

Location: Mackay, QLD

Burger Urge has been making delicious, juicy burgers for 18 years. We believe in making burgers the way they should be - using premium local ingredients to deliver classic and on-trend recipes done right.

We’re a fast-growing and dynamic restaurant group with a genuine passion for what we do. We are looking for an experienced, hands-on Assistant Venue Manager who is committed to exceptional customer service and building a positive, high-performing workplace culture.

We’re not looking for a clipboard manager.

We’re looking for a leader.

Our Vision

Our vision goes beyond building a successful restaurant chain.

We are developing a group of companies that integrates beautiful product design across food, entertainment, music, film, art and fashion - creating one of the world’s leading food, retail and lifestyle brands.

We aim to redefine the food and hospitality industry by raising standards and challenging traditional thinking.

We aim to raise standards in hospitality and create products and experiences that reflect our values, creativity and ambition.

The Role

As Assistant Venue Manager, you will support the Venue Manager across all aspects of restaurant operations, including:

• Staff leadership and development
• Food safety and compliance
• Customer service excellence
• Inventory management and stock control
• Rostering and shift coverage
• Supporting financial performance outcomes
• Implementing marketing and promotional initiatives
• Maintaining a clean, organized and high-standard venue

You will play a key role in setting the tone on shift and ensuring the team consistently delivers a great guest experience.

Burger Urge Perks

• Generous employee discounts on food and merchandise
• Growing company with expanding roles and promotion pathways
• Strong market position within the industry.
• A creative brand culture that flows into how we operate and lead

What We’re Seeking

• Minimum 2 years’ experience in a management or supervisory role within hospitality
• Strong leadership and communication skills
• Proven ability to deliver exceptional customer service and manage guest experiences confidently
• Ability to perform in a fast-paced environment
• Current Food Safety Supervisor Certificate (or ability to obtain)
• Current RSA certification (or ability to obtain)
• Flexible availability, including evenings and weekends
• A positive, motivated and solutions-focused mindset

If you are ready to lead from the front, build strong teams and create standout guest experiences - we want to hear from you.

Don’t wait - apply now. Applications close in 4 weeks unless the role is filled sooner.