Technology Support Engineer | Burger Urge

Burger Urge kicked off 19 years ago with a mission to reclaim the burger.

Today, we're one of Australia's fastest-growing burger brands, with ambitious plans for the future and a growing network of passionate Franchise Partners and Support Office teams driving our success.

As we continue to grow, technology plays a critical role in keeping our restaurants connected and our teams operating at their best. We're looking for a Technology Support Engineer to support our technology network and help deliver reliable, responsive IT solutions across our venues and Support Office.

About the Role

Reporting to the Head of Technology & Commercial, the Technology Support Engineer plays a key role in supporting the systems and technology that keep Burger Urge running. You'll provide hands-on technical support across our venue network and Support Office, troubleshooting everything from POS and online ordering systems to hardware, Microsoft 365 and network connectivity.

What You'll Be Doing

• Providing responsive IT support across Burger Urge venues and the Support Office, including after-hours and on-call support where required to respond to urgent operational or system issues.
• Managing and resolving IT support tickets, delivering timely and customer-focused solutions.
• Supporting and maintaining POS and online ordering systems, including menu builds, product campaigns and configuration changes.
• Troubleshooting venue hardware and third-party platform integrations, including sync and menu mapping issues.
• Managing Microsoft 365 accounts, Teams, SharePoint and system security requirements.
• Supporting merchant and payment systems, including Stripe and Tyro.
• Maintaining Support Office technology infrastructure, including laptops, desktops, servers, printers and audio-visual equipment.
• Monitoring network performance and resolving connectivity and outage issues.

About You

You'll be a practical and solutions-focused technology professional who enjoys solving problems and helping people.

You'll ideally bring:

• Experience in IT support, systems support or a similar technical role.
• Experience administering and supporting POS systems, with Redcat experience highly regarded.
• Strong knowledge of network infrastructure, system security and hardware maintenance.
• Experience managing IT ticketing and issue-tracking systems.
• Working knowledge of Microsoft 365, remote desktop tools and common IT troubleshooting methods.
• Strong communication skills and a customer service mindset.
• The ability to work autonomously and manage competing priorities.
• Confidence supporting technology across multiple sites.

Why Burger Urge?

At Burger Urge, we're ambitious, passionate and not afraid to challenge the status quo. You'll join a growing business where technology has a direct impact on our restaurants, our teams and the customer experience.

Ready to help keep Burger Urge connected? Apply now.