Assistant Venue Manager| Mackay Burger Urge

Burger Urge Assistant Venue Manager

Location: Mackay

Burger Urge has been serving up delicious, juicy burgers for over 19 years. We believe burgers should be done right - using premium local ingredients to deliver both classic favorites and on-trend creations.

We’re a fast-growing and dynamic restaurant group with a genuine passion for what we do. We’re looking for an experienced, hands-on Assistant Venue Manager to help lead, deliver exceptional customer experiences, and build a positive, high-performing team culture.

About The Role

• Supporting all aspects of restaurant operations, including people leadership, customer service, food safety, inventory management, and financial performance
• Training, coaching, and developing team members to deliver exceptional results
• Ensuring compliance with food safety, sanitation, and company standards
• Managing inventory and ordering to maintain efficient operations
• Assisting with rostering and ensuring shifts are appropriately staffed
• Handling customer feedback and resolving issues professionally and promptly
• Supporting local marketing initiatives and promotional activities
• Maintaining a clean, organised, and high-performing restaurant environment
• Driving sales, team engagement, and continuous improvement initiatives

What We're Looking For

• Minimum two years' experience in a management or supervisory role within hospitality or restaurants
• Strong leadership and communication skills
• A hands-on approach and willingness to work alongside your team
• Ability to multitask and thrive in a fast-paced environment
• Knowledge of food safety and sanitation requirements
• Flexibility to work evenings, weekends, and public holidays
• Passion for hospitality, people development, and creating great customer experiences

Why Join Burger Urge?

• Generous employee discounts on food and merchandise
• Genuine career progression opportunities within a growing national brand
• Ongoing learning and development opportunities
• Strong market position and long-term job security
• A creative, innovative culture that encourages fresh thinking and new ideas
• Potential sponsorship opportunities for the right candidate with current Australian working rights following successful completion of probation

If you're energetic, hardworking, and ready to take the next step in your hospitality leadership career, we'd love to hear from you.

We can't wait to get you onboard. Join Burger Urge. 🍔