Customer Service Officer - Port Hedland, WA

YOUR OPPORTUNITY

We are looking for an enthusiastic Customer Service Officer to support our Customer First philosophy based in Port Hedland, WA. This role is critical within our broader Customer Service Excellence Team.

Whilst you will be focusing on delivering exceptional service to our customers and the market, this role will see you responsible for providing exceptional counter sales requirements to meet internal and external customer needs. Responding to sales queries, quoting customers, liaising with other locations and departments to source products to meet our customer needs. No day will ever be the same!

We have a learning and development program for the right candidate so you will be set up to succeed from the beginning!

Your key responsibilities include, but not limited to:

• Managing sales enquiries within our branch, over the phone, over the counter and via email
• Build engaging relationships with our customers and internal stakeholders
• Process customer quotes, orders and manage the end-to-end customer relationship
• Attend to branch administrative requirements; reconciling daily banking, preparation of test certificates, filing and archiving
• Providing product-based and technical information to ensure the customer considers the right product for their application
• Ensure customer requests are actioned in a timely manner within allocated timeframes
• Take ownership in continuing and cultivating all customer relationships
• As part of a small team you may be required to assist in other areas of the business

To be successful, you will have:

• Sales and customer service experience and the ability to work unsupervised in a small team
• Excellent oral and written communication with a proactive approach
• Comprehensive computer experience with the ability to learn internal applications
• Strong time management skills with a solution focused approach to problem solving
• Be safety minded and promote all things safety within our branch
• Ability to focus on completion of allocated tasks and have a high attention to detail

CULTURE & BENEFITS

A career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 

• Great work/life balance working Monday to Friday keeping weeks free.
• Competitive salaries and incentives
• A range of diversity and well-being initiatives
• Ability to purchase up to 4 weeks additional annual leave
• Team events, celebrations, and development opportunities
• Team member discounts on Wesfarmers products
• Discounted offers from over 300 corporate partners
• Onsite parking and novated leasing options
• Generous Wesfarmers annual share plans
• Attractive parental leave policy and more
• Employee recognition programs and awards

NEXT STEPS

If you need most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers.

Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements.