Customer Service Officer

Due to exciting business growth, we are seeking a Customer Service Officer to join the team in Welshpool focusing on delivering exceptional service to our customers and the market. This role will see you responding to inbound sales calls, emails, and occasional counter sales requirements to meet internal and external customer needs in the pursuit of effective customer service. 

Your key responsibilities include but not limited to:  

• Managing sales enquiries within our branch via phone and email 
• Build great relationships with our customers, over the phone and via email 
• Processing customer orders, quotes and manage customer interactions end to end 
• Working with internal and external stakeholders to guarantee customer satisfaction 
• Process quotes and orders in a timely manner 
• Providing product-based information and cross-selling products where required 

What you will need to succeed: 

• Sales experience or call centre experience preferred 
• Strong communication skills and a proactive approach 
• Computer experience is essential specifically Windows PC knowledge 
• Ability to multi-task and focus on completion of allocated tasks 
• Outstanding customer service skills with great time management skills 
• Experience with industrial products such as lifting and rigging, trade products is preferred but not essential as extensive training is available 

What’s on offer: 

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners 
• Continuous training and career development opportunities  
• Team events, celebrations, award recognition and prizes 
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! 
• Refer-A-Friend program – earn up to $2,000 for each referral! 
• Ability to purchase up to 4 weeks’ additional annual leave 
• Generous paid parental leave policy 
• Free onsite parking and more! 

Bullivants is one of Australia’s leading lifting equipment and height safety specialists. Our people, products, services, facilities and systems are uniquely focused on providing expert safety and load management solutions for our customers. Are you ready to make a positive difference in the market? APPLY NOW! 

Bullivants promotes and adheres to the policies and practices of diversity and encourages applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community and people living with disability. 

As part of our commitment to safety, suitable candidates will be required to undertake background checks including pre-employment medical assessment, drug and alcohol testing as part of your application process.