Customer Service Officer - Port Hedland, WA

The Role

We’re looking for a proactive and friendly Customer Service Officer to join our supportive team at our Port Hedland branch!

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. Your friendly communication and organisation skills will be crucial to creating a wonderful customer experience!

If you enjoy building relationships, working in a fast-paced retail environment, and delivering value to customers; apply with us today! This role is ideal for someone who enjoys flexibility and seeks to work around other life commitments.

This is a permanent 8:00am to 4:00pm opportunity.

What you’ll be doing:

• Be the first point of contact for customers via phone, email, and in-branch
• Help customers find the right products and solutions for their needs
• Prepare and process quotes, orders, and enquiries
• Work closely with the Sales and Warehouse Teams to deliver great outcomes
• Spot opportunities to add value or upsell where appropriate
• Keep things running smoothly by staying organised and proactive

Our Ideal Candidate will have

• Previous experience in retail, trade, or customer-facing roles (exposure to merchandising and/or replenishment is desirable but not required)
• Clear and friendly communication manner
• Physically capable of handling stock safely (according to WA workplace guidelines)

At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.

Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

Bullivants does not accept unsolicited applications. All applications should be made directly through the Bullivants Careers website.