Customer Service Officer - Port Hedland, WA

The Role 

We’re looking for a proactive and friendly Customer Service Officer to join our supportive team at our Port Hedland branch! 

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. Your friendly communication and organisation skills will be crucial to creating a wonderful customer experience! 

If you enjoy building relationships, working in a fast-paced retail environment, and delivering value to customers; apply with us today! This role is ideal for someone who enjoys flexibility and seeks to work around other life commitments. 

This is a permanent 8:00am to 4:00pm opportunity though with flexibility for the right candidate! 

What you’ll be doing: 

• Be the first point of contact for customers via phone, email, and in-branch 
• Help customers find the right products and solutions for their needs 
• Prepare and process quotes, orders, and enquiries 
• Work closely with the Sales and Warehouse Teams to deliver great outcomes 
• Spot opportunities to add value or upsell where appropriate 
• Keep things running smoothly by staying organised and proactive 

Our Ideal Candidate will have 

• Previous experience in retail, trade, or customer-facing roles (exposure to merchandising and/or replenishment is desirable but not required) 
• Clear and friendly communication manner 
• Physically capable of handling stock safely (according to WA workplace guidelines) 

What's In It For You 

• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners 
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes 
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! 
• Refer-A-Friend program – earn up to $2,000 for each referral! 
• Ability to purchase up to 4 weeks’ additional annual leave 
• Generous paid parental leave policy 
• Free onsite parking and more! 

Next Steps 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. 

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. 

Our Story 

Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers. 

Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements. 

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