TRAFFIC OPERATIONS OFFICER BMTMC

Personnel Area: Brisbane Infrastructure

Branch: Transport Planning and Operations

Salary Range: (Band 4) AUD $89,207 to $95,764 per annum + superannuation + benefits

(Remuneration stated is for full-time positions)

Work type: Permanent Flexible Part-Time

Positions: 2

Our Business

Transport Assets and Operations (TAO) plays a vital role in managing Brisbane's transport network, ensuring the safe and efficient movement of people and freight across our roads, bikeways and shared paths. Through the management of critical transport infrastructure and operational services, TAO helps keep Brisbane moving and supports the city's growth, liveability and economic prosperity.

Our Branch

The Brisbane Metropolitan Transport Management Centre (BMTMC) is a partnership between the Queensland Government and Brisbane City Council, delivering best-practice transport services to support safe, reliable and efficient travel across the metropolitan road network.

Operating 24 hours a day, 7 days a week from a state-of-the-art operations room, the Department of Transport and Main Roads (TMR), Brisbane City Council, TransLink and Transport for Brisbane work together to manage traffic and public transport for almost half of Queensland's population. The team oversees traffic flow, coordinates responses to incidents, supports major planned events and manages disruptions caused by accidents, emergencies and severe weather.

The Role

There are currently two Traffic Operations Officer positions available. These Permanent Flexible Part-Time roles primarily operate between 5:00am and 11:00pm, Monday to Friday, although some overnight and weekend shifts will be required. A minimum of 20 rostered hours per week is guaranteed; however, many of our operators regularly work 30+ hours per week.

As a Traffic Operations Officer, you will work in a fast-paced and technology-driven environment, monitoring thousands of kilometres of road network using advanced traffic management and surveillance systems. You will play a critical role in managing real-time planned and unplanned events, coordinating responses to incidents and minimising impacts on the travelling public.

Working closely with emergency services, government agencies, public transport operators and other stakeholders, you will help deliver effective operational outcomes and support the safe and efficient movement of people throughout Brisbane.

This role requires resilience, sound judgement and the ability to remain calm under pressure. While the work can be challenging during major incidents and network disruptions, you will be part of a supportive team environment that values collaboration, professionalism and teamwork. Successful team members can quickly adapt to changing situations, communicate clearly and confidently, and maintain focus in high-pressure environments.

To be considered, you will have:

• ability to work effectively both autonomously and within a high-performing team
• experience responding independently to complex, real-time situations and delivering quality responses and effective solutions
• proficiency using multiple computer-based systems, including data capture and surveillance systems, in a high-pressure environment
• strong written and verbal communication skills, with a focus on customer service and engagement with a broad range of stakeholders
• excellent organisational and administrative skills, including accurate data entry and record management

Benefits of working for Council include: 

• flexible working hours, and flexible arrangements 
• free gym and wellness centre 
• award winning superannuation fund 
• generous leave provisions 
• competitive salary. 

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

This role may require a Criminal History Check and a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Catherine Hafke on 07 3178 1988. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.  

Application Closing Date: Monday 14 September at 11:55pm 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.