SENIOR WARD OFFICER - COORPAROO WARD

Personnel Area: Governance and Legal Services

Branch: Governance, Council and Committee Services

Salary Range: AUD $94,759.20 - $110,677.76 per annum plus Superannuation

(Remuneration is based on full-time positions)

Work Type: Temporary Full Time

Duration: Fixed term contract up until the next quadrennial election in early 2028 with the possibility of extension

Location: Coorparoo Ward Office (this role is 5 days in person at Coorparoo Ward office)

About Coorparoo Ward:

Coorparoo Ward comprises the suburbs of Coorparoo, Greenslopes, East Brisbane, Stones Corner and parts of Camp Hill and Woolloongabba to create a wonderful and vibrant community. From our Riverside Parks to our shopping districts, Coorparoo Ward is truly a unique patchwork of villages and community groups that give our residents a wonderful lifestyle. One of the fastest growing areas of Brisbane, our Ward Office focuses on preserving our incredible community character whilst we welcome residents and visitors to enjoy the incredible unique lifestyle the Coorparoo Ward has on offer.

Senior Ward Officer

As leader of a small team, your role as Senior Ward Officer will be to deliver a highly effective administration and customer service operation, manage the Ward Office workload and achieve Key Performance Markers as set by the Councillor. This opportunity will empower you to deliver the vision set by the Councillor to create an amazing experience for the constituents for the Coorparoo Ward. As a key member of the Ward Office, you will have the opportunity to represent Brisbane City Council and the Coorparoo Ward Office at local events when needed and connect with residents who come into the Ward Office. This role will also support the delivery of local events in the Ward.

Your professional attitude and leadership experience will enable you to succeed in a busy office environment with complex customer queries, competing demands and the need to re-prioritise when the unexpected arises.

To be successful in this role you will have:

• ability to lead an office-based operation providing high quality administrative output including overall management of in-progress requests in the Customer Database system and resolving complex problems that arise
• demonstrated customer service experience with a strong focus on resolving complex customer queries including ongoing correspondence where necessary, ensuring honesty, fairness, sensitivity and dignity in all interactions
• demonstrated organisation skills including diary management, organising documents and preparing resources for meetings
• demonstrated experience in writing reports, correspondence and information decks whilst handling sensitive information in line with Council policy.
• well-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channels
• ability to work both autonomously and in a team environment to an agreed performance standard and contribute to a culture of excellence.

Key responsibilities:

• providing and maintaining a high standard of customer service in all interactions via oversight of all incoming and outgoing correspondence
• resolving a variety of complex customer requests and enquiries, with the ability to take detailed information, submit requests and communicate updates and outcome with residents
• collaborating with the team to create high quality content including marketing for our many community events, ideas for our social media posts and drafting content for our local print publications
• assisting the team with the organisation of local community events (as directed by the Councillor), including booking venues and suppliers, coordinating logistics, and executing advertising and promotional activities.

Your willingness and enthusiasm to get the job done, will contribute to the overall effective operation of Coorparoo Ward Office. The ideal candidate will show resilience, empathy and work well within a small team.

This role will include after hours or weekend work by agreement.

Please consider the full position description and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. 

Working in Council means delivering excellent customer service to the people of Brisbane. 

This role will require a Criminal History Check.

For more information:  Please email Dim Amarandos via dimitrios.amarandos@brisbane.qld.gov.au

Closing Date: Sunday 8^th March 2026 at 11:55PM AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.