BILLING AND COLLECTION SUPPORT OFFICER

Personnel Area: Corporate Services

Branch: Support Services 

Salary Range: Band 3 $79,158 - $84,309 + Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 24 months .

Location: Fortitude Valley

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

Support Services provides Council's efficient back-of-house support ensure more resources can be focused on Council’s front-line service delivery. The Financial Management & Operations team is part of Support Services and is responsible for the timely and accurate billing and collection of Council’s revenue, cost-effectively billing the right customer, the right amount and at the right time.

The Role

As a Billing & Collection Support Officer you will be responsible for providing efficient and effective Revenue Management services by raising invoices, instigating debt recovery, facilitating and negotiating payment arrangements and assisting in the preparation of legal documents and correspondence.

The role provides quality customer focused support to assist team members in the performance of their role with the aim of achieving business objectives. This is an excellent opportunity for a team player who is committed, determined, and customer focused with a high attention to detail.

To be successful you will have:

• experience in revenue management/credit management industry, including managing debtor accounts and debt levels, escalating as required to best practice
• effective communication and interpersonal skills, including the ability to liaise with a range of stakeholders and actively contribute to a positive team culture
• customer focused behaviour by working within the level of delegation or escalating issues to resolve customer issues promptly
• ability to organise and prioritise workloads to meet deadlines
• ability to solve problems by interrogating corporate systems and analysing financial and other data
• knowledge of the relevant trade practices and industry acts used in debt collection and recovery activities.

Benefits of working for Council include:

•  flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check.

For more information: Please call Cassandra Lee on 07 3403 0026.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Friday 8 August 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.