INTERNAL ONLY - SENIOR TEAM LEADER LIBRARY OPERATIONS

Personnel Area: Customer Services  

Branch: Library and Customer Services  

Salary Range: Band 6 - $116,089 - $128,453 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Permanent Full-time x 4 roles 

Location: Carindale, Garden City, Chermside and Brisbane Square 

Our Business  

Brisbane City Council Library Services delivers high-quality, inclusive and innovative services that support lifelong learning, community connection and digital inclusion across Brisbane. Our library network plays a vital role in supporting diverse communities and responding to changing customer needs.  

The Role 

Senior Team Leaders – Library Operations play a key leadership role across our library branches. Working closely with Regional Operations Coordinators (ROC’s), Coordinators and other Team Leaders, you will provide leadership, operational oversight and staff support to ensure consistent, high-quality service delivery aligned with Library Services’ strategic direction. 

This is a customer-facing leadership role that requires strong people management capability, sound judgement and the ability to manage complex customer and staff matters. You will model Council values, support staff wellbeing and performance, and contribute to service improvement and change initiatives. 

Key accountabilities include: 

• leading and role modelling strong customer focus and a values-based culture 
• managing staff performance, development, wellbeing and engagement 
• resolving complex customer and staff issues 
• ensuring library operations align with Library Services’ goals, KPIs and governance requirements 
• supporting service delivery through periods of change and continuous improvement. 

To be successful for the role you will require:  

• demonstrated evidence of capability aligned with Council’s Leadership Blueprint 
• substantial experience in the delivery and management of dynamic library services 
• proven ability to lead inclusive, collaborative teams across varying rosters 
• strong interpersonal, communication, stakeholder engagement and relationship-building skills 
• demonstrated experience in managing large collections within a stock assessment framework 
• experience using performance data and KPIs to inform decision-making. 

A degree in library and information management is desirable. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.  

Please note: This role requires a Criminal History Check and a Working With Children Blue Card. You may also be required to undertake a pre-employment medical assessment to determine your ability to perform the genuine occupational requirements of the role.  

For more information: Please call Robert Payie on 07 3178 3950.   

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday 14 June at 11:55pm AEST.  

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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