INTERNAL ONLY - PARKING COMPLIANCE OFFICER

Personnel Area: Customer Services

Branch: Compliance and Regulatory Services 

Salary Range: CSERV Grade 6 (1,373.70)

Work type: Permanent Full-time

Location: Green Square

Our Business

Our services and facilities help foster communities which are safe, healthy, active, vibrant and inclusive - now and into the future.

Our Branch

Compliance and Regulatory Services (CARS) supplies services which help make Brisbane a fairer and safer place 24/7. Our focus is our Community Value, and we engage with people across the City in a consistent, responsive way, making strong decisions to resolve problems and deliver solutions. 

CARS is divided into four dynamic work areas, all working together to deliver compliance and provide the highest level of community value to Brisbane residents.

The Role

We are seeking 2 x Parking Compliance Officers to join our team, responsible for ensuring the enforcement of parking compliance in line with state government legislation and local laws.

You will investigate parking violations and take appropriate action, including education, mediation, and enforcement, to prevent recurrences.

This role requires someone who can work autonomously in the field, making decisions, problem-solving, and handling sensitive information with confidentiality.

Key responsibilities include interpreting and applying local laws and legislation, conducting interviews, gathering evidence, preparing investigation reports, and attending court to present evidence. You'll work closely with the Compliance and Regulatory Services (CARS) team, ensuring adherence to performance standards and maintaining strong customer service.

The role requires participation in a 9-day fortnight roster, covering a wide range of hours, providing flexibility and the chance to make a real impact within the community.

To be successful you will have:

• strong ability to contribute to team direction, provide and receive feedback, and meet performance standards to foster a culture of excellence
• quick to learn and effectively interpret legislation, regulations, and guidelines relevant to local government licensing and regulatory compliance in Queensland
• solid organisational skills, with the capacity to manage and prioritise workloads, make decisions, and solve problems independently
• competency in conducting investigations, gathering evidence, and preparing comprehensive reports, correspondence, and relevant documentation
• capable of attending court and presenting evidence regarding offences
• proficient in entering and extracting data from electronic databases and software programs
• excellent written and verbal communication skills
• adaptable to changes, team dynamics, and shifting responsibilities within the parking compliance team
• experience in a government or regulatory environment is highly valued
• Certificate IV in Government (Investigations) or equivalent is a plus.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role requires a Criminal History Check and a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 7 3178 1863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Friday 25 July 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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