INTERNAL ONLY - LIBRARY ENGAGEMENT AND EXPERIENCE OFFICER

Personnel Area: Customer Services

Branch: Library and Customer Services

Salary Range: (Band 6) AUD $116,089.00 - $128,453.00 plus superannuation and benefits.

Remuneration stated is for full-time positions

Work type: Temporary full-time (up to 12 months)

Brisbane City Council’s Library and Customer Services Branch deliver a range of customer services and facilities which help foster communities which are safe, healthy, active, vibrant and inclusive, now and into the future. Our teams are responsible for developing customer centric processes and delivering outstanding customer experiences.

As the Library Engagement and Experience Officer, you will lead and support initiatives to enhance community and customer engagement across Library and Customer Services. You will develop and deliver inclusive, innovative, and strategically aligned programs, events, and outreach initiatives across 33 libraries, the Mobile Library, schools, and community groups. This includes creating accessible content, supporting staff training, and building strong relationships with internal and external partners, while ensuring programs meet deadlines, budgets, and Council guidelines. In doing so, you will promote lifelong learning, strengthen community connections, ensure equitable access, and advance Brisbane City Council’s goals by fostering a culture of engagement, diversity, positive behavioural change, and service excellence.

To be considered, you will have:

• experience in engagement and change strategies, including social media
• knowledge of modern public library services; budget and workload management
• strong interpersonal and advisory skills
• understanding of engagement, inclusion, and social media trends
• excellent written, verbal, and presentation skills
• skills in conflict resolution, negotiation, and stakeholder management, and
• proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Microsoft Project, and internet research.

A criminal history may also be undertaken on preferred applicants. A criminal history does not necessarily preclude an applicant from appointment.

Please consider the full position descriptions, and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Nicola Martufi, Talent Partner on 07 3178 8837.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Wednesday 15 October 2025 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

#LI-DNI