INTERNAL ONLY - OPERATIONS SUPPORT OFFICER

Personnel Area: Public Transport Services

Branch: Bus Operations

Salary Range: Band 4 $89,207 to $95,764 + Superannuation (Remuneration stated is for the full-time positions and effective from 08 October 2025) 

Work type: Permanent Full-time

Location: Eagle Farm & Virginia Bus Depots – 1 position in each

Our Branch

Public Transport Services is a group that brings together Commercial and Contract Services, Engineering and Asset Management, Strategy and Network Services and Transport Operations. Together, these branches help keep our city moving. Whether by bus, CityCat or ferry, e-bike or e-scooter, and Metro, our group manages bus contracts with Translink, ferry, e-mobility scheme and personalised public transport operators, that enable us to support the transport choices of Brisbane residents and visitors.

The Role

Public Transport Services has an exciting opportunity for two Operations Support Officers. In this role you will provide advice and timely reporting on operational issues and assist the Depot Manager in delivering administrative support for the delivery of operational objectives within Public Transport Services Bus Depots. This role will also provide local support to the Network Planning team with respect to infrastructure, service-oriented complaints and coordinating training and Depot based project work.

Key focus areas include:

• administrative work maintains depot registers, databases, on-bus CCTV footage etc.
• responding to customer enquiries and complaints in regard to bus routes and timetables
• co-ordinating Depot training including conducting site visitor inductions
• project work eg. run print review management.

To be successful you will have:

• ability to investigate (safety, operational and customer) issues
• analyse data from a range of information sources
• develop and maintain stakeholder relationships (internal and external)
• organisational and time management skills
• strong written and oral communication skills.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check.

For more information: Please call Steven Harvey on 07 3403 0021

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: 01 October 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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