INTERNAL ONLY - CORRESPONDENCE TEAM LEADER

Personnel Area: Brisbane Infrastructure

Branch: Transport Planning and Operations

Salary Range: Band 7 $127,965 - $139,905 + superannuation (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: Up to 18 months

You can be part of Brisbane City Council, which has a central role in readying the city for the Brisbane 2032 Olympic and Paralympic Games over the coming years.

Our Business

Brisbane Infrastructure (BI) brings together Council's asset management, infrastructure planning, design, project management, construction, services, maintenance and transport operations activities.​

We are committed to creating an inclusive culture that values and embraces all our wonderful differences! 

Our Branch

Transport Planning and Operations (TPO) have a key role to play in planning and maintaining Council's transport network and in implementing the Transport Plan for Brisbane to enable the efficient and sustainable movement of people and freight.

We are all about keeping Brisbane moving, whether that's by using our road network or riding, walking or scooting along one of our many bikeways and shared paths.

The Role

We’re looking for someone who is organised, collaborative and passionate about delivering great transport outcomes and outstanding service to our customers.  The Correspondence Team Leader manages and liaises with high level stakeholders and manages issues relating to customer enquiries, correspondence and service delivery with professionalism and sensitivity. The role is accountable for providing both operational and strategic leadership, including coaching, improving employee capability, customer data analysis and continuous improvement.

To be successful you will thrive in a fast-paced environment and is passionate about embodying a positive work culture.

Key responsibilities will include: 

• leading a team to perform at their best performance standards and mutual expectations 
• ensuring timely, accurate and customer focused responses
• engage with team members to develop skills, provide coaching and share information and knowledge
• model and lead performance excellence and values-based culture
• providing accurate and timely advise to the CEO’s Office, Lord Mayor’s Administration and Engagement Office and elected council members 

To be successful in this position you will need:

•  a focus on delivering exceptional customer service outcomes with honesty, fairness, sensitivity and dignity.
• experience leading and coaching a high-performing team to foster a collaborative, productive team culture
• ability to set and foster a vision, leading the team on journey of striving for improvement everyday
• ability to develop positive working relationships with key stakeholders at all levels both internally and externally
• excellent data analysis and presentation skills
• ability to undertake statistical and trend analysis of customer interactions and identify areas of improvement.
• a desire and demonstrated ability to improve employee capability in customer-centric mindset and practices

Benefits of working for Council include:

•  flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role may require a Criminal History Check

For more information: Please call Jade Lee on 07 3178 4278

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Monday 7^th July 2025 at 11:55pm

 Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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