DIGITAL LITERACY AND TRAINING LEAD

Personnel Area: Corporate Services 

Branch: Information Services  

Salary Range: Band 8 $150,432 - $162,791 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 24 months (Extension/s thereafter but not guaranteed). 

Location: Brisbane Square 

Our Business  

​​​Corporate Services support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.  

Information Services branch (ISB) delivers digital and information technologies to maintain and enhance Council’s information, processes and systems, and enable data driven insights to improve decision-making and customer experience. 

The Role  

As the Digital Literacy and Training Lead, you will drive Council's digital capability by developing and delivering strategic learning initiatives that increase adoption, proficiency, and productivity across Microsoft 365 applications, Power BI, Copilot, and other digital workplace technologies. 

Working across the organisation, you will identify digital capability gaps and design engaging learning experiences that empower employees to confidently embrace new ways of working. Through a mix of instructor-led training, digital learning content, learning pathways, and adoption programs, you will support the successful implementation and ongoing optimisation of Council's digital tools and platforms. 

You will lead the development of Council's digital learning framework, partner with stakeholders to support technology and business transformation initiatives and use data-driven insights to measure success and continuously improve learning outcomes. This is an exciting opportunity to shape how Council builds digital capability and maximises the value of its technology investments. 

To be successful you will have: 

• Proven experience delivering digital literacy, technology adoption, and capability programs in a large, complex organisation 
• Strong knowledge of Microsoft 365, Power BI, Copilot, and modern workplace technologies, with a track record of initiatives that successfully drive user adoption 
• Experience developing learning strategies that increase digital capability, productivity, and business outcomes 
• Strong learning design and facilitation skills, with experience delivering instructor-led, online, and self-service learning solutions 
• Exceptional stakeholder engagement and communication skills, with the ability to influence and collaborate at all levels 
• Experience measuring and reporting on learning effectiveness and adoption outcomes 
• A passion for innovation, continuous improvement, and helping people embrace new ways of working. 

Desirable: 

• Qualifications, or equivalent experience, in Adult Learning, Training and Assessment, E-Learning, Human Resources, Business, or a related field 
• Experience supporting digital transformation, Microsoft 365 adoption, or organisational change initiatives 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.  

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

For more information: Please call Azerina Hukicevic, Talent Partner on 07 3178 5698. 

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Sunday, 13 September 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.