INTERNAL ONLY - MANAGER BUSINESS PROCESS MANAGEMENT

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: Band 8 $150,432 + $162,791 Superannuation

(Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: 2 years (Extension/s thereafter but not guaranteed)

Location: Green Square / Brisbane Square

Our Business

Corporate Services supports, equips and helps guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach. We are committed to delivering better value by continuously improving our people, our processes and our technology.

Our Branch

Support Services provides Council's key support services under a centralised model. Our efficient back-of-house support ensures more resources can be focused on Council’s front-line service delivery.

The Role

In this senior leadership role, you will set the strategic direction for business process management, ensuring processes are aligned to Council’s process architecture, standards, and governance requirements. You will work closely with senior leaders and stakeholders across Council to identify improvement opportunities, manage cross‑process impacts, and deliver measurable outcomes that improve service quality, efficiency, and organisational performance.

 You will lead a specialist team and oversee a portfolio of complex improvement initiatives, balancing strategic planning with practical delivery. This includes prioritising work, managing dependencies, and providing authoritative advice on process change arising from continuous improvement initiatives, legislative or industrial impacts, and major system or organisational change.

A key focus implemented and building strong relationships and partnerships across Support Services and broader Council to ensure process improvements are well understood, effectively implemented, and deliver sustainable value for the organisation and the communities Council serves.

To be successful you will have:

• demonstrated alignment with Council’s Leadership Blueprint, supporting strong performance and a values‑based culture
• ability to contribute to team goals and meet agreed performance expectations
• strong interpersonal skills, with the ability to consult, build partnerships, negotiate, and influence a wide range of stakeholders
• experience overseeing business improvement initiatives, including setting priorities, managing governance, and ensuring alignment to organisational strategy and outcomes
• proven ability to work effectively with stakeholders at all levels to understand and communicate business requirements
• experience providing high‑quality professional advice and guidance on strategic, business, and operational matters
• strong analytical skills, with the ability to research issues and develop clear, practical options and recommendations
• experience working in complex project environments with changing or unclear requirements, demonstrating adaptability and agility
• strong written communication skills, including preparing reports, briefings, and options papers on a range of issues.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role may require a Criminal History Check, or you may be required to undertake a pre-employment medical assessment to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Karen on Karen.flowersbishop@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 17th May 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. #LI-DNI