- Provide exceptional customer service in everything you do
- Grow your career and deliver a better Brisbane
- Keep our community safe and connected
Personnel Area: City Administration and Governance
Branch: Governance Council and Committee Services
Salary Range: AUD: $91,334.17 to $106,577.36 per annum plus superannuation
(Remuneration stated is for the full-time positions)
Work type: Temporary full-time
Duration: Fixed term contract until the next quadrennial election of March 2028 with the possibility of an extension.
Location: Wynnum Manly Ward (please note this an onsite role only)
Our Business
Brisbane City Council is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. There are 26 Wards across Brisbane with a Councillor representing each Ward and their constituents. The Governance Council and Committee Services branch is responsible for providing administrative and policy support to the Ward Offices to help achieve the best outcomes for the community.
Our Ward Offices are Brisbane resident’s physical connection to Brisbane City Council and everything the Council offers. At its heart, our Ward Offices are strongly focused on connecting communities, promoting everything Brisbane has to offer and delivering exceptional customer services for residents.
The Ward
The Wynnum Manly Ward Office is proud to be the voice for the residents of Green Island, Lota, Lytton, Manly, Manly West, Mud Island, Port of Brisbane, St Helena Island, Wynnum and Wynnum West. The Wynnum Manly area provides local residents with a bay-side lifestyle that is connected and community orientated, with many residents choosing to live, work and play in their local area.
The Role
As part of a small team, the role of the Senior Ward Officer is to lead the Ward Officer in the delivery of highly effective administration and customer service and managing the Ward Office workload to achieve key performance markers as set by the Councillor. You can make this role a success by having a proactive, innovative and agile attitude, while demonstrating a focus on creating solutions for the community.
The Senior Ward Officer is also responsible for diary management and supporting the Councillor at local events. You will demonstrate excellent stakeholder management skills and the ability to resolve complex customer queries, manage competing demands and re-prioritise when the unexpected arises.
Our ideal candidate is someone with a professional attitude, leadership experience, strong computer skills and hands on experience with content writing and photo and video editing for digital channels.
Although primarily based at the Wynnum Manly Ward Office, this role will require travel out of the office to events, which may fall outside of regular office hours (including weekends). This is a full-time temporary role, however applicants seeking part-time, or job share arrangements are encouraged to apply, as these options may be available to the successful candidate/s.
To be successful in this role you will have:
- experience in leading an office-based operation providing high quality administrative and secretarial support
- knowledge of the local Wynnum Manly area
- excellent customer service experience with a strong focus on resolving complex customer queries
- experience in researching and interpreting legislation, policy and guidelines
- well-developed interpersonal and communication skills
- ability to work both autonomously and in a team environment.
How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.
This role will require a Criminal History Check.
For more information: Please call Zoe Cobon, Talent Consultant on 07 3178 5012.
People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.
Application Closing Date: Sunday 5th May 2024 at 11:55pm AEST
Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.