INTERNAL ONLY - SENIOR SYSTEMS COORDINATOR CXT

Personnel Area: Customer Services 

Branch: Library and Customer Services  

Salary Range: Band 7 $132,572 - $144,942 + Superannuation (Remuneration stated is for the full-time positions) 

Work type: Temporary Full-time 

Duration: Up to 12 months

Location: Brisbane Square 

Our Business  

Brisbane City Council’s Library Services deliver high-quality, inclusive, and innovative services to the people of Brisbane, with a strong focus on lifelong learning, digital inclusion, and community engagement. Within this, the Business Solutions team plays a vital role in ensuring our library network is supported by reliable, user friendly, and future ready technology. We manage systems, data, and digital experiences across branches, working closely with internal teams and external providers to deliver seamless services. Our team fosters a culture of collaboration, continuous improvement, and customer focus, helping library staff and customers get the most out of our digital tools. 

The Role  

As the Senior Systems Coordinator CXT, based in the Business Solutions team, you’ll lead the strategic management of Brisbane City Council’s Library Management System (LMS), the BNELibraries app and associated technologies. This senior role is responsible for ensuring the performance, development, and innovation of systems that support library operations and customer engagement. 

You will provide high level advice to library teams and stakeholders on technology, products, and processes, and play a key role in planning and implementing new solutions. Your work will span system upgrades, vendor engagement, data analysis, and support for library refurbishments and new branches. You’ll also lead projects and change initiatives that improve service delivery and align with Council’s strategic direction. 

This is a leadership role for someone with deep experience in library systems, strong project and stakeholder management skills, and a passion for driving continuous improvement in public library services. 

To be successful you will have: 

• Extensive experience managing LMS operations, strategy, and vendor relationships. 
• Strong leadership in implementing technology solutions across decentralised environments. 
• Proven ability to lead change and communicate effectively with diverse stakeholders. 
• Experience with RFID and other systems integrated with LMS platforms. 
• Advanced skills in data analysis, reporting, and systems maintenance. 
• Excellent interpersonal and advocacy skills, especially in vendor and stakeholder engagement. 
• Strong project management skills, including risk and change management. 
• A collaborative mindset and commitment to performance excellence. 
• Desirable: A degree in Library and Information Management. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility. 

This role may require a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role. 

For more information: Please call Emily Pickford on 07 3178 2794.  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Tuesday 21 October 2025 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

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