INTERNAL ONLY - SENIOR RATES MANAGEMENT OFFICER

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: (Band 5) AUD $98,778.00 - $111,969.00 plus superannuation and benefits.

Remuneration stated is for full-time positions

Work type: Temporary full-time up to 2 years

Support Services provides Council's key support functions under a centralised model, ensuring efficient back-of-house operations so that more resources can be focused on front-line service delivery. We provide a wide range of support to all areas of Council, playing a crucial role in driving operational success across the organisation.

Support Services is seeking a Senior Rates Management Officer to deliver efficient and effective rating services. This key role involves managing complex customer, property, and account transactions, while providing expert advice and coaching on rates-related matters. You will champion a customer-first approach, solve intricate problems using financial and corporate systems, and drive continuous improvement across rates management processes. Working closely with your team leader, you will support staff development, ensure compliance with relevant legislation and policies, and contribute to a high-performing, collaborative team culture.

If you have strong communication skills, a deep understanding of financial systems, and a passion for delivering efficient and effective rates management, we would love to hear from you.

To be considered, you will have:

• experience in mentoring or coaching team members, including managing workloads and supporting performance goals—ideally from a senior or leadership role within a team
• expertise in financial and business systems, with the ability to interpret legislation and solve complex problems
• demonstrated ability to manage complex transactions and deliver operational outcomes
• solid understanding of relevant legislative and regulatory requirements
• proven ability to identify and support improvements to systems and processes
• strong customer focus with the ability to resolve issues promptly or escalate appropriately, and
• excellent communication, conflict resolution, and relationship-building skills.

A criminal history may also be undertaken on preferred applicants. A criminal history does not necessarily preclude an applicant from appointment.

Please consider the full position descriptions, and tailor your cover letter and resume to outline your suitability.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Nicola Martufi, Talent Partner on 07 3178 8837.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Thursday 13 November 2025 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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