TEAM LEADER ACCOUNT RECEIVABLE COLLECT

Personnel Area: Organisational Services

Branch: Support Services

Salary Range: Band 6 ($108,005 - $119,507) (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration: 12 months (extension/s thereafter but not guaranteed).

Our Business

Organisational Services is committed to delivering better value by continuously improving our people, our processes and our technology. We support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Our Branch

Support Services provides Council's key support services under a centralised model. Our efficient back-of-house support ensures more resources can be focused on Council’s front-line service delivery.

The Role

We are seeking an experienced and motivated Accounts Receivable Team Leader to oversee all aspects of billing, receipting, accounts receivable, debt recovery, and banking systems. In this key role, you will ensure adherence to Council’s financial policies, managing billing and collection processes, employing effective debt recovery strategies, and ensuring compliance with relevant legislation. You will provide specialist advice and guidance to the team and customers, promoting a culture of continuous improvement and quality service delivery.

You will lead a high-performing team, setting clear performance standards and goals, while fostering a customer-focused environment. Your leadership will extend to managing accounts receivable services, including sundry accounts and legal recovery of outstanding rates and charges. Collaborating closely with internal and external stakeholders, you will ensure efficient service delivery and contribute to the development of structured training programs across various Council locations. Your commitment to compliance, operational efficiency, and performance excellence will help drive continuous improvement and innovation within the team.

Key Accountabilities:

• lead the billing and collection of accounts receivable, ensuring compliance with legislative requirements and Council policies
• foster a culture of performance excellence, offering regular feedback and development opportunities for the team
• collaborate with internal and external stakeholders on revenue-related matters and resolve complex issues in a timely manner
• implement system improvements and identify efficiency opportunities to enhance receipting and banking processes
• monitor team performance, analyse variances, and provide insights through key performance indicators (KPIs)
• contribute to the continuous improvement of the Quality Management System while ensuring security controls for processed payments.

If you’re an experienced leader with a passion for customer service and financial management, we’d love to hear from you!

To be successful you will have:

• demonstrated ability to implement Council’s Leadership Blueprint, fostering a culture of performance excellence and aligning with organisational values
• proven experience in leading teams by setting clear goals, providing support and feedback, and monitoring ongoing performance
• extensive expertise in accounts receivable, including receipting and banking processes, financial management systems, and relevant legislative and regulatory requirements
• strong analytical and problem-solving skills, with the ability to identify trends, analyse data, and drive improvements to enhance processes
• exceptional customer service and interpersonal skills, including negotiation, conflict resolution, and relationship-building, while handling complex and sensitive matters
• well-developed written and verbal communication skills, with experience preparing business reports, correspondence, and delivering presentations to diverse audiences
• proven ability to contribute to business and operational planning, including resource management, and to effectively handle competing priorities
• Tertiary qualifications in business, accounting, commerce, or a related field would be highly regarded
• possession of a current Driving Licence
• previous experience using SAP or other similar platforms will be highly regarded.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role requires a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 07 3178 1863.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 25 May 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.