CUSTOMER ENGAGEMENT TRAINEE

Salary: Up to $45,128 per annum plus super (Remuneration stated is for the full-time position)

Work type: Temporary Full-time

Program Duration: 12 months

Commencing: February 2027

Are you passionate about storytelling, learning and connecting with your community?

Brisbane City Council's Corporate Traineeship program is offering a Certificate III in Customer Engagement to help you build a career in libraries, customer service and community-focused environments.

This traineeship provides an opportunity to gain hands-on experience within Brisbane City Council libraries while developing the skills and knowledge required to deliver excellent customer service and community engagement outcomes.

Be part of a workplace that values learning, development and growth while building skills for your future career.

What’s in it for you?

• Gain hands-on experience working in local libraries that support storytelling, digital inclusion, and community events.
• Help deliver programs such as Storytime for kids, tech help for adults, and public workshops.
• Work as part of a friendly, community-focused team in vibrant library settings.
• Receive ongoing mentoring from mob and a dedicated traineeship coordinator.
• Build skills for a long-term career in libraries, community engagement, or customer service.

What we’re looking for:

• Passionate about libraries, learning and supporting the community.
• Reliable, motivated and open to learning new skills.
• Strong communication and customer service skills, or a willingness to develop them.
• Committed to completing training modules throughout the year.
• Able to travel across Brisbane (some library locations may not be serviced by public transport).

 Location:

Opportunities are available across a number of Brisbane City Council library locations, including Brisbane Square Library (Brisbane City) and Toowong Library. Successful applicants will be advised of their placement location during the recruitment process and provided with support throughout their traineeship.

After completing the traineeship, you'll have:

• A nationally recognised qualification (Certificate III in Customer Engagement).
• Practical customer service and community engagement experience.
• Valuable experience working within a public library environment.
• The skills and confidence to apply for roles within Council or beyond.

How to apply:

To apply, simply submit your resume. No cover letter required.

If you have any questions about the role, contact Anna Bellis via anna.bellis@brisbane.qld.gov.au

Application Closing Date: Sunday 18^th October 2026 at 11:55pm AEST.

Brisbane City Council is an equal opportunity employer and encourages applications from people of all backgrounds, experiences and abilities.