INTERNAL ONLY - SENIOR PROCESS AND BUSINESS IMPROVEMENT OFFICER SPECIAL PROJECTS

Personnel Area: Lifestyle and Community Services  

Branch: Community Facilities  

Salary Range: Band 7 $132,572 - $144,942 + Superannuation 

Work type: Temporary Full-time 

Duration: Up to 2 years  

Location: Various Brisbane Cemeteries and hybrid work arrangements  

Help shape meaningful change in a service that matters to the community. 

Our Business 

Brisbane City Council is Australia’s largest local government, with more than 9,000 employees, an annual budget of almost $4 billion and assets in excess of $34 billion. We are dedicated to ensuring the Brisbane of tomorrow becomes even better than the Brisbane of today. We value innovation, sustainability, and strong community engagement. 

 Our Branch 

Cemeteries, within the Customer Services Group, manages cemetery and crematorium operations across Brisbane, delivering respectful, safe, and customer-focused services. We are committed to delivering respectful, customer-focused services and preserving Brisbane’s historic cemeteries for future generations. 

We are seeking an experienced and motivated person to lead business and process improvement initiatives as part of a dedicated Cemeteries Team.  

This is a unique opportunity to work closely with operational leaders, stakeholders, and technical experts to deliver sustainable improvements that enhance service delivery, governance, reporting, and customer experience. 

The Role 

Provide expert business process analysis and improvement capability to identify, assess, design and implement process improvements that support the Cemeteries team in delivering efficient, customer-focused services. 

Play a critical role in ensuring previously identified improvement actions are embedded and maintained while driving ongoing process optimisation across Council's cemeteries operations. 

This position requires flexibility on office work locations across Brisbane. 

In this role, you will: 

• Lead and role model customer-focused behaviours by designing and improving processes with the customer experience at the centre 
• provide expert business analysis support to identify, document and implement business,process and system improvements 
• identify opportunities to automate manual processes, increase efficiency and reduce operational complexity 
• translate business requirements and improvement outcomes into clear standard operating procedures, process maps, user guides and protocols 
• participate in the planning, management and implementation of business improvement projects and initiatives. 

To be successful you will have: 

• Demonstrated ability to contribute positively to team direction, achieve performance outcomes and support a culture of excellence. 
• exceptional interpersonal, written and verbal communication skills, with proven ability to consult, negotiate and influence a diverse range of stakeholders 
• highly developed analytical and problem-solving skills, with the ability to identify business improvement opportunities and develop innovative solutions 
• demonstrated experience developing high-quality process maps, business cases, options analyses, requirements documentation and testing scenarios 
• experience gathering, analysing and documenting business requirements and translating them into actionable outcomes 
• proficiency in the Microsoft Office Suite, including advanced Excel skills and experience in using business intelligence and process improvement tools. 

Benefits of working for Council include:  

• flexible working hours, and flexible arrangements  
• free gym and wellness centre  
• award winning superannuation fund  
• generous leave provisions  
• competitive salary.   

Benefits of working for Council: CLICK HERE 

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position. 

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

For more information: Please call Lillian Moriarty on 07 3178 7205.  

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team. 

Application Closing Date: Thursday 20 August 2026 at 11:55pm AEST. 

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion. 

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council. 

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