ITSM SYSTEM ADMINISTRATOR

Personnel Area: Corporate Services

Branch: Information Services

Salary Range: Band 5 ($95,346 to $108,078) (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time

Duration:  Up to 10 months

• Fast paced, high impact IT service role
• Supportive and collaborative work environment
• Brisbane CBD / Hybrid
• Exciting work, new AI tech

Are you skilled in IT Service Management and workflow development?

Do you enjoy a fast-paced work environment and able to pivot to provide customer service excellence?

Apply today!

Our Business

Brisbane City Council’s Corporate Services Group is committed to delivering better value by continuously improving our people, our processes and our technology. We strive to be a unified team who work as trusted partners and listen to our customers. Our Strategic Plan solidifies these principles, sets our purpose and direction, and guides what we do as we come to work each day.

Our Branch

Information Services branch (ISB) supports and enables nearly all of Council’s day-to-day activities and services through efficient, flexible and innovative ICT solutions. 

ISB leads the ICT strategy that supports the business objectives of Council as a whole, as well as information management and ICT service delivery in Council.

The Role

We are currently seeking a talented ITSM System Administrator to contribute to the growth and enhancement of our ITSM System Management platform. The ideal candidate will have prior experience with ITSM or Enterprise Service Management (ESM) platforms, such as BMC Helix or ServiceNow.

Main Responsibilities:

• collaborate with cross-functional teams to gather requirements and develop new features for the ITSM platform
• design and implement efficient and scalable questionnaires, forms, and fulfillment workflows
• enhance the functionality of the ITSM platform
• troubleshoot and debug issues to ensure optimal performance and user experience
• conduct code and design reviews, providing feedback to maintain code quality
• stay current with industry trends and best practices in ITSM platform development
• administer changes to the ITSM system environment, ensuring ongoing supportability and integrity, including data maintenance and cleanup
• advise on the suitability of functionality, reference data, configuration, and operations of the ITSM system.

Key Selection Criteria:

Essential:

• demonstrated experience managing the configuration and operation of complex, multi-user IT systems and related databases
• experience with ITSM systems and related applications that interface with the core ITSM solution
• well-developed analytical, conceptual, systems design, and problem-solving skills
• strong written and verbal communication skills, with the ability to prepare business requirements specifications and deliver presentations
• ability to establish and maintain collaborative working relationships with colleagues, stakeholders, and external service providers
• experience utilizing liaison, influencing, and negotiation skills to impact IT and business decisions for technical and non-technical audiences
• capability to contribute to team direction, provide and receive feedback, and achieve agreed performance standards.

While not mandatory for the role, experience with the BMC Helix or ServiceNow application, current ITIL version 3 or 4 certification and tertiary qualification in IT or a related business discipline, would be highly regarded for this role.

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

CLICK HERE for more information about the benefits of working for Council.

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

For more information: Please call Libby Watkins on 07 3178 0115

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Tuesday 2 September 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.