CHANGE AND CULTURE OFFICER

Personnel Area: Customer Services

Branch: Library and Customer Delivery

Salary Range: Band 5: AUD: $98,778.00 to $111,969.00 per annum plus superannuation

(Remuneration stated is for a full-time position)

Work type: Temporary Full-time

Duration: 12 months

Location: Brisbane Square and Green Square (other travel may be required)

Our Business

Brisbane City Council (Council) is one of the largest local governments in the Asia-Pacific region and one of the biggest employers in Queensland. We have more than 300 job types across a broad range of service areas, with roles that serve our community. We employ an inclusive and diverse workforce, with great benefits and flexible work options. A job with us offers skill development, career mobility and access to benefits that matter.

Our Branch 

The Library and Customer Services Branch is 2 separate streams that function with a shared purpose to provide excellent customer service and experiences for the Brisbane community. Library and Customer Delivery provide a range of services to the residents, visitors and businesses of Brisbane. Whether it be visiting our Libraries, contacting our Contact Centre, requesting building plans, applying to light up a Council asset, needing a food business license or looking for your lost property, we are here to help. ​​​​​​​​​​​​​​For over a decade, our branch has been Council's front line for customers to deliver outstanding experiences for our community. 

The Role

We are seeking a proactive and skilled Change and Culture Officer to help shape a positive, future focused culture across our newly formed Library and Customer Delivery Branch. In this role you will play a key part in strengthening our branch’s change readiness by supporting continuous improvement initiatives and delivering high quality targeted communication that ensures clarity, consistency, and alignment with Council’s style and strategic direction. Reporting to the Branch Business Manager you will collaborate with the Branch Leadership Team to deliver positive outcomes in a proactive manner for the branch.

To be considered you will have:

• demonstrated ability to develop, design, and implement internal communication plans and activities that support organisational change, continuous improvement and positive outcomes for internal stakeholders as changes occur. 
• ability to analyse internal communication issues, trends and data with the proven ability to evaluate and improve communication strategies that strengthen communication, change readiness and culture across multiple audiences and platforms.
• demonstrated ability to liaise, coach and support colleagues, leaders and other senior stakeholders to strengthen their communication capability, build confidence and resilience during change with a focus on consistent and accurate customer‑focused messaging.
• demonstrated strong written and verbal communication skills, including researching, writing, editing and presenting clear and targeted content ensuring accuracy, accessibility and alignment with organisational values and strategic direction
• demonstrated ability to establish and maintain positive working relationships and influence a diverse range of stakeholders by providing practical communication guidance and support in a in a customer-focused change-oriented environment.

This role will require a Criminal History Check

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

For more information: Please call Dim Amarandos on 07 3178 5894

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Closing Date: Wednesday 4 March 2026 at 11:55pm AEST

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.